Transition Service Manager

University of Exeter - Exeter IT

This full time post is available immediately on a 12 month fixed term basis.

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities. We combine world-class teaching with world-class research, and have achieved a Gold rating in the Teaching Excellence Framework Award 2017. The University of Exeter has over 22,000 students and 4600 staff from 180 different countries and has been rated the WhatUni2017 International Student Choice. Our research focuses on some of the most fundamental issues facing humankind today, with 98% of our research rated as being of international quality in the 2014 Research Excellence Framework. Fifty percent of our organisation is made up of Professional Services support staff that partner closely with the Academic colleges to ensure we achieve our strategy and vision.

Main Purpose of the Job

Lead the transition of infrastructure and desktop functions from local IT specialists to NEW Centralised Customer support team technicians that are responsible for ensuring high levels of customer satisfaction by fulfilling requests efficiently and providing first-line support to IT, AV and Print service users.

The Customer Service teams will flex in size depending on demand.

To view the Job Description and Person Specification document please click here.

The University offers some fantastic benefits including 41 days leave per year, options for flexible working, numerous discounts at leading retailers, onsite gym, cycle to work scheme and a stunning campus environment in the heart of Exeter. If you are not currently in Exeter please have a look at our website for some further information on what a beautiful part of the country we are based in.

For further information, please contact Richard Uren, r.uren@exeter.ac.uk or (01392) 725878.

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

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South West England