Student Fees Adviser

University of Birmingham - Finance - Treasury Management

Band 400 Full time starting salary is normally in the range £19,156 to £20,514. With potential progression once in post to £25,009 a year.

In conjunction with a team of Credit Controllers, to arrange for the timely collection of student tuition and accommodation fees.  Using personal judgement, within the limits set by the University’s procedures, to minimize collection periods and maximize the income to the University on a case by case basis.

Main duties

Credit Control

The post-holder will be responsible for the collection of monies owed to the University in respect of all normally registered students working within an agreed framework in consultation with the Student Fees Credit Control Supervisor.

  • To ensure all customers are issued the appropriate debt chasing letters and contact as appropriate within the established framework negotiate appropriate payment terms.
  • Respond to all student correspondence received via the various mailboxes and KANA, seeking information from other University functions (Living, Taught Student Administration, Research Student Administration, International Office, and Admissions) as necessary.
  • Maintaining Student Fees CRM and Direct Debit Manager with all activity on a student’s account.
  • Ensure that the Student Fees Supervisor is informed of progress in connection with queries and escalate complex account for review and advice.

Sponsored Students

  • Effectively manage and monitor the student sponsor accounts, producing pro-forma invoices as required.


  • Collate information on all students eligible for a scholarship and input into Banner posting via Coda XL.


  • Processing refund request forms when submitted ensuring the University’s financial accounting system reflects the refund value and collating necessary documentation for the refund to be processed, scanned and the students CATFAD account is accurately flagged and updated.

Skills and Experience


  • Knowledge of Higher Education and its business environment is an advantage.
  • Knowledge of Word, , Excel and Word and Outlook..
  • Must be able to acquire, after a period of familiarisation, a thorough knowledge of the University's core computer systems.


  • Highly literate and numerate with a high degree of computer literacy and written presentation skills.
  • Excellent organisation skills and ability to work on a number of different debt chasing processes at the same time.
  • Ability to be adaptable and flexible in approach to work, including a commitment to work flexible hours in order to give best customer service.
  • Ability to prioritise own workloads.
  • Ability to use your own initiative and problem solve.
  • A firm but diplomatic attitude with the ability to negotiate and use one’s own judgement.
  • Excellent communication skills, both written and verbal, tact, discretion and patience are essential as are excellent interpersonal and negotiation skills.
  • Able to use own initiate within area of expertise and to understand when matters should be referred


  • Educated to degree standard or have suitable experience in an administrative role within a Higher/ Further Education environment with clear evidence of the ability to fulfil requirements of the post.

Informal enquiries should be directed to Gemma Henry at

To download the details and submit an electronic application online please click on the Apply Online button below; please quote Job Reference in all enquiries. Alternatively information can be obtained from 0121 415 9000 or visit

Valuing excellence; sustaining investment

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Midlands of England