Switchboard Operator

City, University of London - Professional Services


City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 19,500 students (35% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last REF, City doubled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university: it has recently agreed a new Vision & Strategy 2026.

An opportunity has arisen for a Switchboard Operator to join the team. The role will involve assisting in the day to day operation of the University switchboard, currently an Ericsson MD110.


The successful candidate will be dealing with incoming calls promptly and professionally and connecting callers to the right departments. They will deal with queries relating to telecommunications or escalate them to the Telecoms Manager as necessary. They will also liaise with various Telecoms suppliers to log technical faults and relay telecoms information clearly on the phone. This role will require shift working: (earliest start 08.30, latest finish 17.30, Mon - Fri).

Person Specification

The successful candidate will have excellent customer service and communication skills and some experience of working on a busy switchboard. They will have a friendly, confident telephone manner with a flexible approach to work. The successful candidate will be a team player, working with initiative and minimal supervision.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 23:59 on 26 March 2018

Actively working to promote equal opportunity and diversity

Academic excellence for business and the professions

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