Student Support Officer

Queen Mary University of London - School of Physics & Astronomy

About us
Queen Mary is one of London and the UK’s leading research-focused universities. With over 20,000 students, it is amongst the largest of the colleges of the University of London. Queen Mary’s 4,000 staff teach and research across a wide range of subjects in Science and Engineering, the Humanities, Social Sciences and Laws, and Medicine and Dentistry.

The School of Physics and Astronomy is one of five in the Faculty of Science and Engineering and is structured around 4 research groups, covering theoretical physics, high energy particle physics, astronomy, and condensed matter physics. We have approximately 460 undergraduate students, 35 postgraduate taught students and 100 PhD students together with a lively student society, PsiStar.

About the role
Applications are invited for the post Student Support Officer in the School of Physics and Astronomy.

The post holder will be responsible for managing the School’s student support systems and providing pastoral support to students. The post holder will also provide the School with administrative support for areas such as advising systems, student engagement monitoring, and will support the School’s Student-Staff Liaison Committee.

Candidates will be required to have had previous experience of administrative responsibilities within a Higher Education environment. Excellent IT skills are essential, along with the ability to work methodically with accuracy and attention to detail. They will have experience of, and a creative approach to problem solving and have excellent communication and organisational skills with a proven ability to prioritise your workload and work to deadlines. They will have an understanding of student support issues in higher education and be able to deal effectively and sensitively with students.

A strong student-focussed attitude and empathetic approach to working with students is a vital component of this role. As is the ability to foster effective working relationships with colleagues and contacts at all levels both internal and external to QMUL.

The School and IoP JUNO programme
QMUL values diversity and is committed to equality. The University holds an Athena SWAN silver award and the School of Physics and Astronomy holds IoP JUNO Champion status and Athena Silver status. As part of the School’s participation in the JUNO programme we strongly encourage applications from women.

Further information can be found at:

Pay & Benefits
The post is full-time and permanent. Starting salary will be in the range £32,956 - £38,709 per annum, inclusive of London Allowance. Benefits include 30 days annual leave per year, defined benefit pension scheme and interest free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries may be made to Mr Gary Welch at

To apply, please click on the apply button below.

The closing date for applications is Sunday 22nd April 2018.

Interviews are expected to be held on Wednesday 2nd May 2018.

Valuing Diversity & Committed to Equality.

Share this job
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Subject Area(s):