Innovation Centre Administrative Assistant

University of Plymouth - Health & Wellbeing Innovation Centre

You will provide high quality administrative activities to assist in the delivery of a customer focused support service in a primarily front of house, reception style environment at the Health & Wellbeing Innovation Centre in Cornwall.

This will primarily involve managing those front of house tasks normally associated with running a multi occupied business facility.

These tasks include, but are not limited to, the meeting and greeting of customers and visitors and managing parking and access arrangements, managing visiting contractors and suppliers whilst ensuring compliance with local Health and safety procedures and assisting when necessary in the set up and hospitality delivery of catering to customer internal events.

You will interface between customers, partners and colleagues, responding in an effective and timely manner to day to day operational enquiries and requests, escalating to the Business Operations Manager where necessary, in line with service needs.

You will be responsible for overseeing the induction of Innovation Centre customers to the office environment, including setting up IT accounts, ID card access, printer access, phone access and other appropriate duties. You will respond to customer queries and take appropriate steps to ensure these are dealt with in a timely manner.

You will also be responsible for maintaining day-to-day office needs such as stocks of stationery and publicity material, checking incoming post and maintaining kitchen supplies. To deal with correspondence, enquiries, and emails, making decisions within broad and varying frameworks, as to the required action, managing this action when necessary e.g. drafting correspondence.

You will be able to demonstrate high levels of customer service either in an existing or previous role.

This is a full time position working 37.5 hours on a permanent basis.

Closing date:  12 Midnight, Sunday 22 April 2018

Interviews are anticipated to take place on the Tuesday 15May 2018

University of Plymouth is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community and is a Stonewall diversity champion.

The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women’s careers in STEMM academia.

University of Plymouth has been recognised by Bloomberg as one of the 50 best UK employers for 2016.

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South West England