Student Recruitment Enquiries Team Leader

University of Central Lancashire - Student Recruitment & Partnerships

The University of Central Lancashire is looking for a passionate and committed Student Recruitment Enquiries Team Leader to deliver a comprehensive, customer centric enquiries function, including inbound and outbound channels. The successful candidate will bring together the existing Course Enquiries function with the Peer-to-Peer Call Centre to form a new function and to implement new communication channels. Working closely with colleagues across the Student Recruitment department, they will develop and implement systems and processes to underpin this function, to drive the conversion of enquiries to enrolments.

The successful candidate will have experience of managing customer facing teams, utilising CRM systems and a commitment to continuous improvement.

The UK university sector is increasingly competitive and institutions are having to innovate and differentiate themselves from the competition. UCLan is keen to develop new and innovative mechanisms to support the institution’s recruitment ambition. We are therefore looking for a dedicated, highly organised, persistent, creative and collaborative person to help us in this period of change and opportunity at UCLan.

This role would suit an individual who is already working in sales/business development or student recruitment roles, can work effectively unsupervised on their own initiative, has strong management skills and a firm grasp of effectively managing budgets.

The position is based in our Preston campus but will cover surrounding regions.

Further information:

It is a busy team in a competitive sector and we believe this is an exciting opportunity for the right person to make a difference to young people’s futures and create a significant impact on UCLan’s recruitment as we enter this period of great opportunity and challenge.

For more information, or for an informal chat about the role, please contact the Conversion Manager, Heather Booth, 01772 894440

Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

Please apply online via or by contacting Human Resources on 01772 892324 and quoting the reference number. CVs will not be considered unless accompanied by a completed application form.

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Northern England