Senior Library Assistant

Manchester Metropolitan University - Library Services

We are looking for a Senior Library Assistant to support Manchester Met staff and students across a range of subject areas.

Manchester Metropolitan University has developed a new vision for excellence. Its ambition is simple: to be the best modern university in the sector, where students and staff alike are equipped with every resource to excel.

Library Services is at the heart of academic life. We have a strong culture of continuous improvement and we are passionate about providing the best customer service. We care about delivering sector-leading services, developing partnerships, and providing outstanding levels of support to five faculties and 37,000 students. We are proud of our highly skilled, collaborative team and of our unique resources, including the award winning North West Film Archive and Special Collections, which enable us to support our customers in their learning, teaching, scholarships and research.

Role

You will join the Library’s customer-facing Helpdesk Team, assisting with customer enquiries face-to-face, by phone, email and Chat as required. This role also requires the undertaking of a variety of administrative tasks to support the Science & Engineering subject team.

Library Services is Customer Service Excellence (CSE) accredited and we are committed to delivering excellent customer service enhancements.

Please note that this post is a fixed term contract until July 2019, working throughout the year with the following pattern: Monday - Friday 08.45 - 16.30, including regular evening duties on one evening per week until 19.00 and occasional Fridays and weekends on a rota basis.

About you

You will have a keen interest in, and a commitment to providing outstanding customer service and will have excellent communication skills, a hands-on approach to all tasks, and a keenness to provide help and support to students and colleagues.

You must also have a proactive approach to the development and adoption of new systems within the Library. Ideally, you will also have experience of using a range of library systems and resources, and IT packages.

For an informal discussion regarding the requirements of the role, please contact Ian Harter (i.harter@mmu.ac.uk)

Please include a CV and covering letter with your application.

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Northern England