IT Support Technician - C123188T

Newcastle University - IT Service

Duties include offering proactive face-to-face IT support, monitoring and responding to customer requests via a ticketing system and email, with a variety of technical and administrative work. You will be required to produce effective documentation, user guides and FAQs for publication.

You should hold a relevant qualification such as NVQ level 2/3, or have an equivalent qualification or professional experience in a related discipline. An ITIL foundation or an SDI Service Desk Analyst qualification and evidence of continuing professional development is desirable.

You will have practical experience of delivering high-quality customer service in an IT service delivery environment with a sound understanding of the related challenges. Competence in supporting Microsoft Office suite is essential, ideally in Office 365 in a business environment. Essential to this role is effective customer contact handling skills and working with technical and non-technical customers and colleagues to diagnose, prioritise and resolve issues with minimal business impact.

This contract is 37 hours within 08:00-20:00 (Monday-Friday) and 10:00-17:00 (weekends) with potential extended hours during exam periods.

Interviews are expected to be held on 17 May 2018.

Informal Enquiries: Can be made to the Cluster Room Team Leader, Michelle Embleton Thompson (email  or telephone 0191 2088145).

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Northern England