{"id":374,"date":"2020-10-07T15:02:29","date_gmt":"2020-10-07T15:02:29","guid":{"rendered":"https:\/\/www.jobs.ac.uk\/information-technology\/?p=374"},"modified":"2020-10-07T15:05:23","modified_gmt":"2020-10-07T15:05:23","slug":"careers-in-higher-education-professional-services-it-services","status":"publish","type":"post","link":"https:\/\/www.jobs.ac.uk\/information-technology\/careers-in-higher-education-professional-services-it-services\/","title":{"rendered":"Careers in Higher Education Professional Services: IT Services (ITS)"},"content":{"rendered":"<p>Information <span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">echnology is one of the fastest<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">growing sectors in any business<\/span><span data-contrast=\"auto\">\u00a0or organisation<\/span><span data-contrast=\"auto\">\u00a0and higher education is no exception. From basic services<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0such as providing\u00a0<\/span><span data-contrast=\"auto\">student<\/span><span data-contrast=\"auto\">\u00a0email\u00a0<\/span><span data-contrast=\"auto\">addresses to\u00a0<\/span><span data-contrast=\"auto\">introducing<\/span><span data-contrast=\"auto\">\u00a0cutting edge technologies, the\u00a0<\/span><span data-contrast=\"auto\">IT\u00a0<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">ervices<\/span><span data-contrast=\"auto\">\u00a0(ITS)<\/span><span data-contrast=\"auto\">\u00a0department\u00a0<\/span><span data-contrast=\"auto\">of<\/span><span data-contrast=\"auto\">\u00a0a university\u00a0<\/span><span data-contrast=\"auto\">plays an essential role in<\/span><span data-contrast=\"auto\">\u00a0supporting teaching, learning and research. Without IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">, universities simply would not function.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:235}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Technology moves quickly and universities have adapted to move with it, with ITS\u00a0being one of the largest and most well-funded\u00a0professional service\u00a0departments in higher education. To meet the increasingly complex demands of this area, universities\u00a0are always keen to recruit\u00a0skilled IT professionals.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:235}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here we\u00a0look\u00a0at the role of\u00a0ITS\u00a0within higher education, how ITS departments are structured and what type of jobs and careers are on offer. \u202f\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:235}\">\u00a0<\/span><\/p>\n<h3><strong>What does IT\u00a0Services\u00a0do?\u00a0\u00a0<\/strong><\/h3>\n<p><span data-contrast=\"auto\">ITS\u00a0is responsible for the provision of core IT infrastructure and services across a university to support teaching, learning and research, as well as\u00a0helping to\u00a0further\u00a0the\u00a0business interests of the institution.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The work of the ITS team\u00a0underpins\u00a0all aspects of the\u00a0management\u00a0of a university, providing IT support\u00a0and expertise\u00a0to\u00a0thousands of\u00a0students, staff, researchers and partners.\u00a0The\u00a0ITS department is also tasked with developing new and innovative IT systems and technology which support learning and research in an ever-changing\u00a0higher education\u00a0environment.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">ITS provides, manages and maintains comprehensive end-user services such as: <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\"> Email,\u00a0Internet, intranet and Wi-Fi\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Hardware supply and maintenance<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Storage and files\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Printing<\/span><\/li>\n<li><span data-contrast=\"none\"> IT helpdesk and customer service<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Student and staff data collation and management, privacy and GDPR<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Web content and publishing<\/span><\/li>\n<li><span data-contrast=\"none\"> Multimedia design<\/span><\/li>\n<li><span data-contrast=\"none\"> IT security management\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Network and telecoms\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"> Library services, catalogues and directories<\/span><\/li>\n<li><span data-contrast=\"none\"> Virtual e-learning facilities and services\u202f<\/span><\/li>\n<li><span data-contrast=\"none\"> HR, finance and payroll systems<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Alongside end-user services, ITS is also responsible for developing strategies and projects which enhance HE research and development capacities. This may include collaborating on data and information mining software and tailor-made systems which support individual research projects and partnerships.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\"><strong>Structure of\u00a0Higher Education\u00a0IT Services<\/strong>\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The structure of\u00a0higher education\u00a0professional\u00a0and support\u00a0services\u00a0varies,\u00a0however, most\u00a0universities\u00a0have a central ITS\u00a0team and\u00a0smaller,\u00a0local teams based within academic and non-academic departments across the institution.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-377\" src=\"https:\/\/s33090.p1184.sites.pressdns.com\/wp-content\/uploads\/central-IT-services-grid.png\" alt=\"Careers in Higher Education Professional Services: IT Services (ITS) \" width=\"678\" height=\"409\" srcset=\"https:\/\/s33090.p1184.sites.pressdns.com\/wp-content\/uploads\/central-IT-services-grid.png 678w, https:\/\/s33090.p1184.sites.pressdns.com\/wp-content\/uploads\/central-IT-services-grid-300x181.png 300w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><\/p>\n<p><span data-contrast=\"auto\">ITS\u00a0is typically a large department with up to 200 members of staff and an annual revenue budget of between \u00a310-15million, depending on the size of the institution.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u00a0is usually headed up by a senior leadership team consisting of the\u00a0ITS Director\/Chief IT Officer\u00a0and\u00a0a number of\u00a0deputy directors. The ITS teams are then divided into sub-departments,\u00a0such as\u00a0Service\u00a0Delivery,\u00a0Core\u00a0Infrastructure, IT\u00a0Solutions,\u00a0Business\u00a0Development and\u00a0Project\u00a0Management. Each academic and non-academic department will\u00a0probably\u00a0have a local team responsible for IT services, delivery and maintenance relevant to the work of their\u00a0subject area.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\"><strong>What\u2019s it like to work in\u00a0<\/strong>Higher Education\u00a0IT\u00a0Services?\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Working\u00a0in\u00a0ITS makes you an essential part of the day-to-day management of a university. The work is\u00a0varied,\u00a0you could be providing\u00a0IT support to\u00a0students,\u00a0collaborating on\u00a0exciting research projects, dealing with technical issues in a customer-facing role or helping to develop new software and platforms as part of the central ITS team.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Higher education ITS\u00a0roles offer attractive salaries, benefits and working conditions. Whether you are an\u00a0IT\u00a0or computer studies\u00a0graduate, have expertise in a specific area or wish to join a university in a more administrative capacity,\u00a0you will find\u00a0excellent training packages and expertise to enable you to\u00a0pursue\u00a0a rewarding career\u00a0in IT.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">[Below]\u00a0<\/span><span data-contrast=\"auto\">we take a\u00a0closer\u00a0look at\u00a0some\u00a0higher education\u00a0ITS\u00a0jobs\u00a0and the qualifications\u00a0and experience required, from entry\u00a0to senior level roles.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><strong>Higher Education\u00a0<\/strong><span data-contrast=\"auto\">IT Services<\/span><span data-contrast=\"auto\">\u00a0(ITS)<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<h4><span data-contrast=\"auto\"><strong><u>Job Profiles<\/u><\/strong><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">There is a wide range of jobs available\u00a0within\u00a0higher\u00a0education\u00a0IT\u00a0services<\/span><span data-contrast=\"auto\">. From entry-level roles,\u00a0such as working on the IT help desk to senior IT project manager\u00a0positions, IT trainees, graduates and managers can expect excellent career opportunities, competitive salaries and generous benefits within this large and varied department.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Below are some of the ITS roles\u00a0you might come across during your job search:\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\"> Head\/Director of IT Services <\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Chief Infrastructure and IT Systems Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Chief Information Security Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Senior Software Developer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Alumni Database Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> IT Systems Engineer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Student Systems Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Service\/Help Desk Manager\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> IT Project Manager<\/span><\/li>\n<li><span data-contrast=\"auto\"> IT Services Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Web Support Assistant\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Linux Systems Administrator\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> IT Support\/Help Desk Officer or Assistant\u00a0\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Data Protection Officer\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\"> Graphic Designer\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The qualifications, experience and skills you will need for the above roles depend on what level of ITS position you are applying for.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here we profile three entry, mid and senior-level jobs which you would typically find in a university ITS department.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Higher Education IT Services:\u00a0<\/span><\/b><b><span data-contrast=\"auto\">Entry-level<\/span><\/b><b><span data-contrast=\"auto\">\u00a0jobs<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<h4><b><span data-contrast=\"auto\">Job title:<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">IT Support or Help Desk\u00a0<\/span><\/b><b><span data-contrast=\"auto\">O<\/span><\/b><b><span data-contrast=\"auto\">fficer\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<h4><b><span data-contrast=\"auto\">What does a<\/span><\/b><b><span data-contrast=\"auto\">n\u00a0<\/span><\/b><b><span data-contrast=\"auto\">IT Support\/Help Desk Officer do?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Provides the first point of contact to students and staff seeking assistance with IT issues and equipment in a customer services role.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Advises students and staff on basic technical issues and escalates\u00a0<\/span><span data-contrast=\"auto\">more complex problems<\/span><span data-contrast=\"auto\">\u00a0to other IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0team members.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manages a booking systems database to ensure all calls are logged and appointments booked for engineers to follow up.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Troubleshoots service delivery issues and works with departments to ensure equipment in offices, teaching rooms and student services areas are working to standard.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Works with other team members in a pressurised customer-facing role.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What qualifications and experience do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">A degree is not essential for entry-level IT\u00a0<\/span><span data-contrast=\"none\">help desk<\/span><span data-contrast=\"none\">\u00a0roles in higher education. Most positions at this level require candidates to have a minimum of 5 GCSEs at Grade C<\/span><span data-contrast=\"none\">\/4<\/span><span data-contrast=\"none\">\u00a0or above<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"none\">\u00a0including English and\u00a0<\/span><span data-contrast=\"none\">m<\/span><span data-contrast=\"none\">aths (or equivalent qualification<\/span><span data-contrast=\"none\">s<\/span><span data-contrast=\"none\">)<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">As the role involves advising customers, experience and knowledge of basic IT hardware<\/span><span data-contrast=\"none\">\u00a0(laptops and workstations)<\/span><span data-contrast=\"none\">\u00a0and software such as Microsoft Windows and Office is essential. Experience of working in a similar IT customer service role is desirable.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:240,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What\u2019s the pay?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Entry-level <\/span><span data-contrast=\"auto\">higher education<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">IT\u00a0<\/span><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">elp desk officers earn between \u00a316,500 and \u00a32<\/span><span data-contrast=\"auto\">6<\/span><span data-contrast=\"auto\">,000<\/span><span data-contrast=\"auto\">\u00a0p.a.,<\/span><span data-contrast=\"auto\">\u00a0depending on\u00a0<\/span><span data-contrast=\"auto\">qualifications<\/span><span data-contrast=\"auto\">\u00a0and experience.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What skills and knowledge do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Knowledge of Microsoft Operating Systems, Office applications,\u00a0<\/span><span data-contrast=\"auto\">I<\/span><span data-contrast=\"auto\">nternet<\/span><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><span data-contrast=\"auto\">social media and basic technical awareness of IT hardware<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">A high level of accuracy and the ability to update databases and maintain work logs.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ability to make quick decisions in line with standard procedures and identify and escalate more complex issues to senior team members.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Excellent customer service and communication skills, assisting\u00a0<\/span><span data-contrast=\"auto\">students and\u00a0<\/span><span data-contrast=\"auto\">colleagues across the university in a friendly and professional manner.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ability to work well as part of a team in a fast-paced customer service environment.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">Awareness<\/span><span data-contrast=\"auto\">\u00a0of the IT requirements\u00a0<\/span><span data-contrast=\"auto\">of\u00a0<\/span><span data-contrast=\"auto\">the higher education sector<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What can it lead to?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">As a help desk support officer, you w<\/span><span data-contrast=\"auto\">ould be on the front line of the university\u2019s\u00a0<\/span><span data-contrast=\"auto\">entire<\/span><span data-contrast=\"auto\"> IT service. This ground-level experience will enhance your knowledge of the core infrastructure and network, opening doors to more senior<\/span><span data-contrast=\"auto\">\u00a0IT<\/span><span data-contrast=\"auto\">\u00a0roles<\/span><span data-contrast=\"auto\">\u00a0within the institution.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">U<\/span><span data-contrast=\"auto\">niversities offer excellent training packages and the opportunity to gain further qualifications in IT on the job. On gaining experience, most IT help desk officers progress to more senior roles, such as Service Desk Manager or IT Services Officer. Alternatively, you could join one of the focused departmental IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0teams across the university.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.jobs.ac.uk\/search\/it\">Search for ITS help desk support jobs<\/a><\/p>\n<h3><b><span data-contrast=\"auto\">Higher Education IT Services: Mid<\/span><\/b><b><span data-contrast=\"auto\">-level<\/span><\/b><b><span data-contrast=\"auto\">\u00a0jobs<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<h3><b><span data-contrast=\"auto\">Job title: ITS Systems Engineer<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<h3><b><span data-contrast=\"auto\">What does an ITS Systems Engineer do?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manages and supports<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">the<\/span><span data-contrast=\"auto\">\u00a0university\u2019s\u00a0<\/span><span data-contrast=\"auto\">installed systems, servers and infrastructure.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Installs, configures and maintains university-wide operating systems, system management tools and application software.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Administers a range of\u00a0<\/span><span data-contrast=\"auto\">IT\u00a0<\/span><span data-contrast=\"auto\">services, including Windows servers,\u00a0<\/span><span data-contrast=\"auto\">Linux Administration,\u00a0<\/span><span data-contrast=\"auto\">mail and web services, server hardware, virtual infrastructure, VLE, HR Systems and software development.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Provides rapid response to major IT incidents to ensure a quick and efficient recovery of services across the\u00a0<\/span><span data-contrast=\"auto\">university.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Works closely with the\u00a0<\/span><span data-contrast=\"auto\">ITS Director<\/span><span data-contrast=\"auto\">\u00a0to develop and implement new\u00a0<\/span><span data-contrast=\"auto\">systems\u00a0<\/span><span data-contrast=\"auto\">software and IT infrastructure projects.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manages data analysis reporting, ensuring consistency of student and staff data within the computer account, help desk, student registry and teaching and learning databases.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Collaborates with university faculties and schools on the planning, development and implementation of\u00a0<\/span><span data-contrast=\"auto\">n<\/span><span data-contrast=\"auto\">etwork,\u00a0<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">pplications,\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ervers and\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ystems.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What qualifications and experience do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">A degree (or advanced equivalent qualification) in a relevant area such as\u00a0<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">omputer\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">tudies,\u00a0<\/span><span data-contrast=\"auto\">IT<\/span><span data-contrast=\"auto\">\u00a0or\u00a0<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">lectronics or related subject at ELQ Level 7 or above is essential for this role.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Candidates will need experience in implementing and managing IT Services projects (both hardware and software), preferably in a higher education environment. You would also need extensive experience of\u00a0<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">pplications,\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ervers and\u00a0<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">ystems management as well as knowledge of a high-level programming language.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What\u2019s the pay?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">A m<\/span><span data-contrast=\"auto\">id-level\u00a0<\/span><span data-contrast=\"auto\">HE<\/span><span data-contrast=\"auto\">\u00a0IT\u00a0<\/span><span data-contrast=\"auto\">Systems<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Engineer<\/span><span data-contrast=\"auto\">\u00a0would<\/span><span data-contrast=\"auto\">\u00a0generally earn between \u00a33<\/span><span data-contrast=\"auto\">4<\/span><span data-contrast=\"auto\">,400 to \u00a34<\/span><span data-contrast=\"auto\">6<\/span><span data-contrast=\"auto\">,000 p.a.<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0depending on\u00a0<\/span><span data-contrast=\"auto\">skills,\u00a0<\/span><span data-contrast=\"auto\">qualifications and experience.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What skills and knowledge do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Experience of implementing major ITS projects, preferably within a higher education environment.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Thorough knowledge of configuration management and testing procedures across a large organisation.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">Evidence<\/span><span data-contrast=\"auto\">\u00a0of good practice in managing contractors, suppliers and IT partners.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ability to work on own initiative on specialised applications such as Windows Servers, Active Directory and Office 365.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"12\" data-aria-level=\"1\"><span data-contrast=\"auto\">Effective communication and customer services skills and an understanding of the role of ITS within\u00a0<\/span><span data-contrast=\"auto\">h<\/span><span data-contrast=\"auto\">igher\u00a0<\/span><span data-contrast=\"auto\">e<\/span><span data-contrast=\"auto\">ducation.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"13\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ability to deliver a highly efficient service to support learning, teaching and research and to work closely with academic staff<\/span><span data-contrast=\"auto\">\u00a0and students<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">meet<\/span><span data-contrast=\"auto\">\u00a0their IT requirements.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What can it lead to?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">On gaining experience within a mid-level IT systems, service and development role there are plenty of opportunities to progress to senior IT roles<\/span><span data-contrast=\"auto\">\u00a0within HE<\/span><span data-contrast=\"auto\">, such as Director of IT Service Delivery or Information Security Analyst<\/span><span data-contrast=\"auto\">\u00a0positions.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As well as competitive salaries, benefits and working conditions, universities offer experienced IT professionals on the job training and the opportunity to gain specialist IT qualifications<\/span><span data-contrast=\"auto\">\u00a0in house.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.jobs.ac.uk\/search\/it\">Search for\u00a0ITS Systems Engineer\u00a0jobs<\/a><\/p>\n<h3><b><span data-contrast=\"auto\">Higher Education IT Services: Senior<\/span><\/b><b><span data-contrast=\"auto\">-level<\/span><\/b><b><span data-contrast=\"auto\">\u00a0jobs<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<h4><b><span data-contrast=\"auto\">Job title: ITS Project Manager\u00a0\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<h4><b><span data-contrast=\"auto\">What does an ITS Project Manager do?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manages a wide range of infrastructure, technology and service projects across the university.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Transforms and innovates IT service delivery to students, staff and stakeholders.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Designs, develops and implements IT projects which support and enhance the\u00a0<\/span><span data-contrast=\"auto\">teaching, learning and research<\/span><span data-contrast=\"auto\">\u00a0activities of the university.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Provides strong and effective leadership to<\/span><span data-contrast=\"auto\">\u00a0the IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0Project Management<\/span><span data-contrast=\"auto\">\u00a0team to deliver IT projects on time and within budget.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Guides and supports IT project delivery to agreed quality standards within the sector.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">Coordinates departmental project managers in the\u00a0<\/span><span data-contrast=\"auto\">successful implementation<\/span><span data-contrast=\"auto\">\u00a0of new technologies and software.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Manages a range of budgets allocated to numerous IT projects and ensures effective risk management\u00a0<\/span><span data-contrast=\"auto\">for all projects.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What qualifications and experience do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">A degree in a relevant area is essential for senior-level IT roles<\/span><span data-contrast=\"auto\">\u00a0in higher education<\/span><span data-contrast=\"auto\">. For ITS\u00a0<\/span><span data-contrast=\"auto\">p<\/span><span data-contrast=\"auto\">roject management roles, a\u00a0<\/span><a href=\"https:\/\/www.prince2.com\/uk\/prince2-qualifications-explained?gclid=Cj0KCQjwl8XtBRDAARIsAKfwtxDPYESu6nnCNUB31lWvjfTp2MeaxhKyDfu5x_eoQ352X0905nF1LpoaArukEALw_wcB\"><span data-contrast=\"none\">Prince2 qualification<\/span><\/a><span data-contrast=\"auto\">\u00a0is also\u00a0<\/span><span data-contrast=\"auto\">required.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You would need significant leadership and project management experience in a similar IT services role<\/span><span data-contrast=\"auto\">, preferably\u00a0<\/span><span data-contrast=\"auto\">within<\/span><span data-contrast=\"auto\">\u00a0higher education<\/span><span data-contrast=\"auto\">. A proven track record of delivering transformational IT projects across a large organisation and experience of financial management of large scale ITS projects<\/span><span data-contrast=\"auto\">\u00a0is also a must.\u00a0<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What\u2019s the pay?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">A higher education IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0Project Manager could expect to earn between \u00a349,000 and \u00a365,000 p.a., depending on qualifications and experience.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"auto\">What skills and knowledge do you need?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<ul>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Extensive knowledge of IT project or programme management within a large organisation.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"9\" data-aria-level=\"1\"><span data-contrast=\"auto\">Expert knowledge of process improvement methodologies such as Lean or Six Sigma.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"10\" data-aria-level=\"1\"><span data-contrast=\"auto\">Finance management skills, including budget management and financial reporting<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><span data-contrast=\"auto\">Strong leadership and management skills with a proven track record in team motivation and support.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"12\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ability to work under pressure on large scale<\/span><span data-contrast=\"auto\">\u00a0IT<\/span><span data-contrast=\"auto\">\u00a0projects and\u00a0<\/span><span data-contrast=\"auto\">demonstrable\u00a0<\/span><span data-contrast=\"auto\">experience of efficient planning and prioritising workloads.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0a7\" data-font=\"Wingdings\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"13\" data-aria-level=\"1\"><span data-contrast=\"auto\">Excellent communication skills and in<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">depth knowledge of the IT service requirements of the higher education sector.\u00a0<\/span><\/li>\n<\/ul>\n<h4><b><span data-contrast=\"auto\">What can it lead to?\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">An IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0project or programme manager would work closely with the IT<\/span><span data-contrast=\"auto\">S<\/span><span data-contrast=\"auto\">\u00a0Director and the heads of the other IT sub-departments, such as Core Infrastructure or Service Delivery<\/span><span data-contrast=\"auto\">\u00a0&#8211;\u00a0<\/span><span data-contrast=\"auto\">senior leadership positions which influence<\/span><span data-contrast=\"auto\">\u00a0the<\/span><span data-contrast=\"auto\">\u00a0overall policy of the university.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">ITS is one of the largest professional services departments in higher education and there are plenty of opportunities to progress to senior management positions across the\u00a0<\/span><span data-contrast=\"auto\">sector.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.jobs.ac.uk\/search\/it\">Search for\u00a0ITS Project Manager\u00a0jobs\u00a0<\/a><\/p>\n<p>Join us for our webinar &#8211; <a href=\"https:\/\/bit.ly\/2NMPPxY\">register here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information Technology is one of the fastest&#8211;growing sectors in any business\u00a0or organisation\u00a0and higher education is no exception. From basic services,\u00a0such as providing\u00a0student\u00a0email\u00a0addresses to\u00a0introducing\u00a0cutting edge technologies, the\u00a0IT\u00a0Services\u00a0(ITS)\u00a0department\u00a0of\u00a0a university\u00a0plays an essential role in\u00a0supporting teaching, learning and research. Without ITS, universities simply would not function.\u00a0 Technology moves quickly and universities have adapted to move with it, with ITS\u00a0being <\/p>\n","protected":false},"author":9,"featured_media":376,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-374","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-advice"],"_links":{"self":[{"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/posts\/374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/comments?post=374"}],"version-history":[{"count":0,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/posts\/374\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/media\/376"}],"wp:attachment":[{"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/media?parent=374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/categories?post=374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jobs.ac.uk\/information-technology\/wp-json\/wp\/v2\/tags?post=374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}