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Contract Manager


Reports to: Director of the SQE

Direct reports: NA

Key stakeholders: Solicitors Regulation Authority (SRA), Pearson VUE, Kaplan UK Executive Team, IT and SQE leadership colleagues

The Solicitors Regulation Authority (SRA) is the independent regulatory body created by the Law Society to regulate solicitors of England and Wales. In April 2017, the SRA announced their decision to introduce a new Solicitors Qualifying Examination. The introduction of the Solicitors Qualifying Examination (SQE) will a bring significant change to the current qualification framework and will be the sole route to qualifying as a Solicitor of England and Wales.

Following an extensive, tender process, we are delighted that Kaplan has been appointed as the independent assessment organisation for the SQE. We are now looking to appoint a Contract Manager who will build a comprehensive understanding of Kaplan’s obligations under the contract with the SRA, ensuring that all deliverables, milestones, service levels and key performance indicators are met, and maintaining a productive and positive relationship with the SRA.

The successful candidates will work alongside our academic leaders as part of the leadership team who will have collective responsibility for developing, piloting and delivering the new examination to upwards of 13,000 candidates per year. The senior team will also play a significant role in supporting Kaplan's Director of the SQE in establishing the business function and day to day processes and procedures.

This is a high profile, demanding and influential role.  Working closely with the SRA and the Kaplan UK Executive Team, it offers an exciting and rare opportunity to be part of the team responsible for establishing, operating and growing a major new national licensing examination involving the establishment of a sizeable assessment business function. 

Primary Objectives:

  • Build a comprehensive understanding of Kaplan’s obligations under the contract with the SRA and ensure we create a path to delivering the SQE in a way which fulfils them
  • Establish and operate a system of monitoring, measurement, reporting and escalation to ensure we meet the deliverables, milestones, service levels and key performance indicators set out in the SQE contract
  • Maintain a relationship with the SRA which is positive, productive and builds clarity and confidence for all key stakeholders 



  • Review and map out Kaplan’s obligations under the SQE contract, identifying the key milestones, risks and liabilities
  • Raise awareness of these obligations with key internal stakeholders, providing a layer of interpretation to translate contract clauses into operational language
  • Partner with the Director of the SQE, Programme Manager, Business Delivery Director and Academic Director to develop plans to create and deliver the SQE in line with all deliverables, milestones, service levels and key performance indicators in the contract

Monitoring contract performance

  • Maintain the team’s awareness of all deliverables, milestones, service levels and key performance indicators in the SQE contract
  • Establish robust measures, tracking, risk analysis, and escalation protocols
  • Ensure contract performance is high on the agenda at key meetings and in the ways in which the team monitors its progress and performance
  • Ensure Kaplan operates within the agreed parameters defined within the SQE contract, anticipating and resolving any risks of potential noncompliance
  • Drive innovation and continuous improvement whilst managing risk through informed and reliable judgement
  • Propose strategies to deal with commercial issues and challenges
  • Anticipate potential non-compliance issues, alert relevant stakeholders and ensure measures are implemented to achieve resolution

Relationship with the SRA

  • Build and maintain effective and trusting relationships with key individuals at the SRA
  • Ensure key stakeholders at the SRA are kept aware of contract performance, anticipating and resolving any issues ensuring satisfactory outcomes
  • Achieve timely sign off of deliverables, milestones, service levels and key performance indicators

The post holder will, in addition, carry out any other duties as are within the scope, spirit and purpose of the job as requested by their line manager or senior manager.  As business requirements change, the job description will evolve.

Person Specification:

  • Ability to understand and interpret contracts and to translate them into contract management plans and strategies
  • Strong proven contract management skills and experience including experience of successfully, developing, delivering and implementing contract management plans for complex, high value contracts
  • Ability and experience of developing highly effective relationships with suppliers and contract partners
  • Commercially astute and proficient in the purpose, composition, interpretation, management and application of contracts/frameworks
  • Ability to absorb and evaluate complex information quickly
  • Ability to forward plan strategically across a timeline horizon of a number of years
  • Outstanding attention to detail
  • Able to influence, negotiate and persuade the action of others
  • Advanced analysis, judgement and creative thinking


Please send your CV with a short email outlining why the role interests you and highlighting your most relevant skills and experience to will be accepted until close of business on 24 August 2018.

Kaplan is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.         

To view our Candidate Privacy Notice click here.

Location: London
Salary: Not Specified
Hours: Full Time
Contract Type: Permanent
Placed On: 6th August 2018
Closes: 24th August 2018
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