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ICT Support Assistant

University of Oxford - Blavatnik School of Government

Location: Oxford
Salary: £21,585 to £24,983 with a discretionary range to £27,285 p.a., Grade 4
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 6th August 2018
Closes: 24th August 2018
Job Ref: 136365

Can you help build our established ICT Support team? Do you want to work in a dynamic and highly professional working environment where real world policy development is at the heart of all activities? If so, the Blavatnik School of Government is seeking to appoint an outstanding ICT Support Assistant to work closely with their academic, research and administrative staff.

This is an exciting opportunity to join the ICT team in the dynamic and growing Blavatnik School of Government. The School operates a combined AV and IT team to build and support high quality, user focused ICT services for the School's staff and students. This reflects the importance of communication technology to the School and reflects industry trends towards the convergence of IT and AV technologies.

The ICT Support Assistant acts as a key part of the ICT support desk, reviewing and analysing incoming support tickets and service requests and carrying out maintenance and improvement activities for the IT and AV services used by the School community every day. Reflecting the nature and demands of a busy IT department, the normal working pattern will be 10.00am – 6.00pm Monday to Friday.

This is a role for someone who enjoys operating a wide range of technology as support requests on any given day can range from helping users resolve issues with desktop applications, working with IT Services to resolve email issues, through to aiding the AV team during a high profile live streamed event.

The successful candidate will be have: good technical skills with Windows and / or Mac operating systems and Microsoft Office; excellent written and verbal communication skills and be able to share technical information with a non-technical audience; the ability to understand the user’s needs and provide great customer service; and the ability to manage your own workload and prioritise important tasks, knowing when and how to escalate more complex issues.

This is a fixed-term position for 1 year. Please consult the further particulars for full details of the post.

The deadline for applications is 12.00 noon on Friday 24 August 2018.

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