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Team Leader - Finance and HR Applications

Imperial College London - ICT Support Team

Job summary

An opportunity has arisen to lead the Finance & HR Applications ICT Support Team here at Imperial College London managing a team of functional experts providing customers in Finance & HR the capacity to get maximum value in support of their business processes from a range of software products, notably Oracle e-business suite. The team provide operational support and work on IT operational and transformational projects of various size and impact.

This is an important position, suited to someone with a background in Oracle e-business suite.

To facilitate this, the job holder will ensure that;

  • Staff are managed, supported and well communicated to, in delivery of excellent customer service.
  • Strong and professional working relationships are maintained with customers, peers and suppliers alike.
  • A focus is maintained on continuous improvement

The Team leader will need a high level of management and product expertise and be a role model for championing changes to services, implementing enhancements, being an evangelist for service delivery, sharing the team’s SME knowledge and looking to exploit existing and new services to the full on behalf of the customer base.

Duties and responsibilities

You will provide overall direction and leadership to relevant teams in Finance & HR services, ensuring work is delegated to appropriate staff with the authority and responsibility to perform the work.

  • You will agree group and individual goals and overall priorities with key stakeholders ensuring progress is monitored and managed.
  • You will agree service and support levels with Finance, HR and faculties. Works across ICT departments and customer groups to ensure provision of the services to agreed service levels, standards and timescales.
  • You will ensure there are effective communications between ICT, Finance, HR departments and Faculties, Escalate problems on their behalf within ICT, if necessary, and monitor their resolution. Resolve problems in Finance & HR areas by understanding user perspectives.
  • You responsible for the effective day to day operation of the support service. ensuring service levels are met and SLA’s complied with.
  • You will monitor services provided to Finance & HR customers, surveys user opinion and identify service improvements and opportunities to address changing needs and improve the appropriateness, effectiveness and efficiency of the service.
  • You will regularly review supplier performance, ensuring they meet their side of their service provision providing best service and value. Take remedial action when required.
  • You will co-ordinate and manage cross section teams to resolve specific or complex incidents of differing priority, with problems prioritised and resolved where necessary.
  • You will provide expert technical and professional advice and recommendations to influence decision making on product lifecycles.
  • You will advise users on functional capability of the applications and assess the feasibility and impact of proposed changes.
  • You will manage SME resource efficiently on project delivery to aid transitioning new Finance & HR applications to live support.
Essential requirements
    • Educated to degree level in a technical discipline or equivalent experi
    • Experienced in managing and developing teams.
    • Track record of excellent customer and stakeholder relationships.
    • An understanding of a range of Finance & HR work processes and key business outputs.
    • Working knowledge of the Finance & HR e-business suite schemas and forms.
    • Managing third party supplier performance levels (cloud based and hosted products).
    • Excellent interpersonal skills, with the ability to communicate effectively and clearly to both technical and business s
    • Ability to provide good customer service.
    • Natural focus on continuous improvement.

Further information

The successful candidate will fit well into an established team and be able to deliver benefit to the organisation through their skillset and knowledge. An exciting and challenging time lies ahead with transformational change expected in the HR and Finance Divisions in the coming years

Candidates will need to complete an online application.

Should you require any further details on the role please contact: Jim O’Sullivan – Solutions Support Manager, ICT.

For technical issues when applying online please email


About Imperial College London

Imperial College London is the UK’s only university focussed entirely on science, engineering, medicine and business and we are consistently rated in the top 10 universities in the world.

You will find our main London campus in South Kensington, with our hospital campuses located nearby in West and North London. We also have Silwood Park in Berkshire and state-of-the-art facilities in development at our major new campus in White City.

We work in a multidisciplinary and diverse community for education, research, translation and commercialisation, harnessing science and innovation to tackle the big global challenges our complex world faces.

It’s our mission to achieve enduring excellence in all that we do for the benefit of society – and we are looking for the most talented people to help us get there.

Additional information

Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

All Imperial employees are expected to follow the 7 principles of Imperial Expectations: 

  • Champion a positive approach to change and opportunity
  • Communicate regularly and effectively within, and across, teams
  • Consider the thoughts and expectations of others
  • Deliver positive outcomes
  • Encourage inclusive participation and eliminate discrimination
  • Develop and grow skills and expertise
  • Work in a planned and managed way 

In addition to the above, employees are required to observe and comply with all College policies and regulations.

Imperial College is committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment. We are an Athena SWAN Silver award winner, a Stonewall Diversity Champion, a Disability Confident Employer and work in partnership with GIRES to promote respect for trans people.

Location: London
Salary: £56,526 to £64,869 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 8th August 2018
Closes: 20th August 2018
Job Ref: FOG00118
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