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Senior Manager, Student Support (IAG)

The Open University - Academic Services

Location: Manchester
Salary: £40,792 to £48,677
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 14th September 2018
Closes: 4th October 2018
Job Ref: 15129
 

Temporary contract for 12 months

The Open University (OU) transforms lives through education. It is the United Kingdom's only university dedicated to distance learning, and teaching approximately 130,000 people every year, the OU has become by far the largest university in the UK. The University promotes educational opportunity and social justice by providing high-quality university education to all who wish to realise their ambitions and fulfil their potential.

We are currently looking for an experienced and highly motivated individual to lead and performance manage a large team of Educational Advisors (Guidance professionals) specialising in curriculum appropriate guidance relating to STEM (Science, Technology, Engineering, and Maths) and Access.  You will work as part of the Senior Management Team of the Student Recruitment and Support Centre to ensure the effectiveness of support for STEM and Access students.

You will have considerable experience of either providing Information, Advice and Guidance (IAG) to students or managing its provision, as well as operational experience of managing teams providing customer/student services to meet recognised standards.

You will possess highly developed interpersonal and communication skills, with a proven ability to plan and organise workloads to ensure that objectives are met within resource constraints and have significant experience of leading, managing, training and developing staff within a performance management framework.

You will be a degree holder or have an equivalent qualification.  In addition you will also have an NVQ4 in Advice & Guidance or substantial relevant experience or qualification.

Closing Date: 12:00 noon on 4 October 2018

Interview date: 16 October 2018

For detailed information and how to apply, please click the apply button 

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