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Customer Services Assistant

University of Southampton - Sports & Wellbeing

Location: Southampton
Salary: £17,408 to £19,730 Pro rata per annum (plus 10% uplift for being on a Unique Working Pattern)
Hours: Part Time
Contract Type: Permanent
Placed On: 19th November 2018
Closes: 10th December 2018
Job Ref: 1033118EW-RX2

Location:  Highfield Campus

Part Time Permanent - 22.5 hours per week (0.62 FTE)

Interview Date:   To be confirmed

An exciting opportunity has arisen for you to work in the University of Southampton’s Sport & Wellbeing facilities, which are open to its students, staff and members of the wider community.  The facilities include the signature Jubilee Sports Centre, Wide Lane Sports’ Ground and the Watersports Centre. Sport & Wellbeing offer an extensive range of sport and leisure classes, courses and facilities, available to our customers from 07:00 a.m. to 22:00p.m. every day of the week. We are looking for a Customer Services Assistant to support our Sport and Wellbeing section; they will play a significant part in enhancing the experience of students and other customers who interact with our service. In addition, they will provide valuable administrative support and help ensure the service runs smoothly.

The working pattern for this post is as follows:

Thursday & Friday - 15:45pm – 19:45 pm.

Saturday & Sunday - 14:00pm – 22:15 pm.

The working pattern for this position includes weekends, aswell as opening and closing shifts. The role is primarily based at the Jubilee Sports Centre (JSC) on Highfield Campus, however flexibility to work at Wide Lane Sports Grounds at times may be required.

You will be qualified to at least GCSE level with experience of working within a busy and diverse customer service environment. Familiarity with the Microsoft Office is essential.

The salary for this post starts from £17,408 pro rata (0.62FTE) with annual increments.

Please note that Student Services use standardised job descriptions. For this post, you will be recruited against our Customer Services Assistant job description, which is attached for full details. As aresult, your contract and day-to-day job title will be as per this job description.

To find out more about the work of Student Services please visit our website

If you would like more information, please email Student Services at

Application procedure:

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Ita Holmes (Recruitment Team) on +44 (0)238059 9002. Please quote reference 1033118EW-RX2 on all correspondence.

Further details:

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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