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Assistant Director of Student Services and Student Experience

Study Group - University of Surrey International Study Centre

Location: Guildford
Salary: £45,000 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 31st January 2019
Closes: 31st March 2019

Job Overview

Here at Study Group, we strive to give our students a world-class experience during their study in the UK. Our Student Services and Student Experience teams play a pivotal part in this, and due to exciting fast-paced growth within this centre, we are looking for an experienced manager to take ownership of these support functions.

In this role, you will oversee the Professional Services department, enabling students to thrive and study legally, safely and successfully. You’ll ensure UKVI compliance in visa and attendance systems, key quality assurance and enhancement activities are carried out according to Study Group, the university partner and regulatory body requirements.

You will lead on the provision design and implementation of progression support and personal tutorage strategy with the purpose of ensuring students are fully supported to maximise student outcomes and satisfaction levels. Working as part of the Senior Leadership Team, you’ll promote the Student Experience Directorate at a senior level within the centre, Study Group, university and external levels.

Key Responsibilities

  • Lead and motivate the Study Centre’s progression support, student service and academic administrative staff to contribute to ensuring the best possible student outcomes and student experience.
  • Contribute to developing, communicating and enacting the strategy and priorities for the centre.
  • Oversee the customer service operations of the centre, ensuring consistently high levels of student satisfaction.
  • Design and implement progression support and attendance strategy with the Head of Progression and Support, and policy and procedures for the centre,
  • Oversee the visa and compliance aspect of the student journey
  • Ensure that the Centre’s Customer Service and Student Support attendance strategies, policies and procedures are fully compliant with Study Group’s, University of Surrey’s, UKVI’s and relevant external agencies’ quality frameworks, policies, procedures and codes of practice
  • Develop and maintain effective relationships with key progression, transition and welfare contacts at the University, ensuring a full understanding of relevant support policies and services, and quality policies and procedures.


  • You’ll be a strategic manager with experience managing Academic Admin/Student Support/Student Experience/Visa and Compliance/or Exams and Assessment teams in an Academic environment.
  • You will have experience of working proactively to develop, build and maintain a high-level Student Experience.
  • You’ll need a solid Understanding of UKVI rules and guidance.
  • The ability to operate within quality assurance frameworks or to quality codes is essential.
  • Experience of partnership working or partnership management in the education sector.

About Us

We are Study Group, a global pathway provider in International Education, working in partnership with a number of Top Tier University Partners. Voted as the 2017 and 2018 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.  

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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