|Salary:||£36,535 to £44,381|
|Placed On:||12th February 2019|
|Closes:||3rd March 2019|
We are looking to appoint an exceptional individual to join us as an IT Service Manager within our IT Customer experience team.
You should have a ‘can do’ attitude and enjoy positively engaging with a broad range of stakeholders to deliver a variety of IT services.
The Service Manager will be responsible for the day-to-day delivery of the IT Support Service to UWL’s user community, including staff, students, visitors, alumni, external users, and the local community. Monitoring and reporting on service requirements with the customer-base and staff within IT Services.
The post holder will provide professional leadership and operational management to the team, taking responsibility for the management and development of the team, implementing service standards and developing common systems and processes based on industry best practice. They will be responsible for the delivery of front-line support services, monitoring, reporting and escalation of all support services. They will ensure that the IT Support service is efficient, effective and can adapt to changing circumstances. To provide necessary communication for outages/emergency activities including coordination of RFC changes.
The Service Manager will work closely with the Support Team Leader(s) such that support services are delivered in a coordinated way but as a flexible resource pool. They will be responsible for ensuring that Service level agreements are being met and that prioritisation of incidents and problems are managed efficiently. In other words, team leaders will have line management responsibility for individuals within their team but will also have matrix management responsibility across all teams.
Your priorities will include:
Who we’re looking for:
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