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Education Support Team Manager - 57779

University of Birmingham - College of Engineering and Physical Sciences

Location: Birmingham
Salary: £27,025 to £29,515 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 18th April 2019
Closes: 5th June 2019
Job Ref: 57779

Full time
Fixed Term – up to 31 July 2021

Full time starting salary is normally in the range £27,025 to £29,515. With potential progression once in post to £33,199 a year.

This role will manage the delivery of administrative services underpinning the educational activities in the School, ensuring consistently high quality assistance to all School staff and students and supporting the quality of the student experience in the School.

The Education Support Team Manager will be required to work closely with the School Operations Manager, School Head of Education and College Head of Education Support & Quality providing a proactive approach to implementing and developing academic and student administration support across one or more Schools in line with the College’s aims and objectives. This will require members of the team to be flexible in their responsibilities.

This role requires the post holder to contribute to the planning within the areas of responsibility for the role, make recommendations as appropriate, including continuous monitoring, and review systems and processes to ensure they remain fit-for-purpose, effective, and efficient. This will involve managing teams of College professional Services support staff who are principally engaged in administration and proactively developing and promoting good practice and new ways of working.

The postholder will be required to ensure that they and their team provide excellent customer service to students providing accurate advice on matters relating to study and University procedures at all times.

Skills and Experience Required:

  • Education to A Level standard or equivalent.
  • A proven record of data systems management and the implementation of effective quality systems is essential
  • Significant experience of working within an office environment is essential.
  • Experience of working with computers (e.g. word processors) and a variety of software packages (e.g. word, excel, databases) is essential.
  • Excellent interpersonal skills
  • Experience of team work, coordination, and managing change will be expected
  • Experience of managing staff and their performance
  • Excellent organisational and project management skills
  • Be able to prioritise; work independently and able to prioritise complex and competing workflows
  • An ability to work under pressure, manage competing priorities, work to tight deadlines and demonstrate personal judgement and resourcefulness
  • A focus on excellence and continuous service improvement
  • Good negotiating and influencing skills

Closing date: 5 June 2019                    Reference: 57779

To download the details of this position and submit an electronic application online please click on the Apply Online button below, please quote the appropriate Job Ref in all enquiries, alternatively information can be obtained from

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