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Customer Services Team Leader

University of Sheffield - Professional Services: Accommodation and Commercial Services

Location: Sheffield
Salary: £22,017 to £25,482
Hours: Full Time
Contract Type: Permanent
Placed On: 12th June 2019
Closes: 25th June 2019
Job Ref: UOS022910

Location: The Edge – Endcliffe Site/The Ridge – Ranmoor Site

Salary: Grade 5 £22,017 - £25,482 per annum (plus rotating shift allowance) with potential to progress to £27,830 per annum through sustained exceptional contribution. Rotating shift allowance will be paid due to the requirement of the post to work shifts 24/7 covering weekdays and weekends including nights.

Are you interested in working for a world top 100 University?

We have an exciting opportunity in Accommodation and Commercial Services (ACS) for someone with a passion for organisation and leading a team looking to use their skills in a front facing operation to make an impact on customer service.

We are looking for a highly motivated enthusiastic individual with outstanding team leadership skills, who has experience in delivering excellent customer service. The role of Customer Services Team Leader is a key role in supporting students, staff and visitors. You will need to have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. The role will involve working at the customer services reception desks both at Ranmoor and Endcliffe along with handling telephone and email communication. Shifts will vary depending on business demands and will include weekends and nights on a regular basis to support 24/7 reception cover.

ACS recognises the importance of its staff and has several initiatives in place to develop and reward them. The Department has consistently been awarded the Investors in People standard, a national quality framework which helps ACS to improve performance and realise its objectives through effective management and development of staff. Training and Quality are at the heart of the ethos of the Department, for which we employ a dedicated Head of Training and Quality. The Department has a strong focus on customer service and holds nationally recognised Customer First Standard.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film:, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

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