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Programme & Student Support Advisor

The University of Edinburgh - Edinburgh College of Art, Student Administration and Support Service (SASS)

Location: Edinburgh
Salary: £28,331 to £32,816 UE06
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 22nd July 2021
Closes: 4th August 2021
Job Ref: 1491

The Opportunity:

During the Academic year 21/22 we expect to deliver hybrid services i.e. both virtual and on-campus services. Exact details will be confirmed in summer 2021.

To play a lead role in the development and management of the Student Administration and Support Service (SASS), with a focus on the delivery of support, guidance and advice to undergraduate (UG) and postgraduate taught (PGT) students (and staff) in relation to student/programme case-work. You will have a thorough knowledge of a range of specialist services to refer students to, as well as an in-depth understanding of taught assessment regulations, programme pathways, transfer policies and University relevant student/taught policies. The post holder currently manages the work of a team of three student support officers and one part-time clerical assistant and will be expected to contribute to and manage change, both within their immediate team, as well as changes in a wider range of services delivered by SASS.

The University has a longer term project reviewing student support, and within ECA, SASS have a range of change and enhancement projects ongoing, a key purpose of which is to align support processes and responsibilities across ECA and with the wider university. The post holder’s responsibilities and job purpose are therefore subject to change.

Your skills and attributes for success:

  • Some direct experience of supervising or managing staff, ideally including responsibility for training and developing individuals/teams and allocating work.
  • Demonstrable ability to motivate people, especially through periods of change and/or periods of high demand, and to facilitate the implementation of lasting service improvements.
  • Ability to analyse and solve problems with flexibility and thoroughness, demonstrating an appreciation of possible longer-term implications and possible indirect implications.
  • Excellent interpersonal and communication (written and verbal) skills in both individual and group interactions with students and staff.
  • Excellent organisation and time management skills to: plan and organise activities, events and services of some complexity; contribute to longer term planning; prioritise competing demands on your and team’s time appropriately.

Ref: 1491

Closing date: 4 August 2021

For more information and to submit an application, please visit the University of Edinburgh’s website via the below link.

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