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IT Support Technician (London)

INTO City, University of London

Company context

INTO’s mission: Through innovative partnerships with leading universities we expand opportunities for higher education, ensuring success and transforming the lives of our students and staff.

Across the world, there is increasing demand for top quality higher education, with more and more students demanding access to provision beyond their home country. INTO partners with universities in three continents to address this global demand and help transform their international capacity and performance. Since 2006, we have successfully launched partnerships with 22 universities in Europe, North America and Asia. We have enrolled over 67,000 students from 166 countries and now have about 1700 employees, based round the world.

Our website has details of how we are organised and our outstanding achievements so far.

Role context

The UK IT Systems Team are responsible for the specification, implementation, support, management, and development of the UK student and staff focused IT systems and local infrastructure. Which provide an integrated technology, admissions, administration, finance, and accommodation management system for the UK centres’ operations.

Reporting line

The role reports to the UK Systems Service and Integration Manager

Job purpose

The IT Support Technician (London) provides customer focused, first and second line technical support and helpdesk services. The principal responsibility is to support staff, students, and the technology in INTO’s Middlesex Street site, but the role also provides support for other sites, online students and remote staff as part of the UK IT support provision. Duties will be varied and include operational support for hardware, software, audio visual classroom technology, operating systems, applications, and to contribute to the development of IT systems and procedures.

Application Process

Applications in the form of a CV and covering letter should be submitted to Debbie Dawkins by email to by Friday 3rd September 2021 at noon. Your cover letter should state in the subject line which role you are applying for. You should outline how your skills and experience meet the person specification, and what you would bring to the role. It is likely that interviews will be held soon after.

If you have any questions about the role, please contact Debbie Dawkins, HR Manager,


As part of our Safer recruitment and safeguarding procedures, applicants are asked to note that:

  • references will be followed up.
  • all gaps in CVs must be explained satisfactorily.
  • proof of identity and (where applicable) qualifications will be required.
  • reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.
  • appropriate suitability checks will be required prior to confirmation of appointment.

This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Serviced check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.

Please note that it is company policy only to contact those applicants who have been shortlisted for interview. If you do not hear from us within four weeks of the closing date, please assume that your application has not been successful.

Job Description

Location: London
Salary: £21,043.13 to £27,678.22 per annum, inclusive of London weighting but dependent on experience (Band B)
Hours: Full Time
Contract Type: Permanent
Placed On: 18th August 2021
Closes: 17th October 2021
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