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Arabic Speaking Student Welfare Officer

Study Group

Location: Cardiff
Salary: Competitive
Hours: Part Time
Contract Type: Permanent
Placed On: 19th August 2021
Closes: 18th October 2021

Location: Cardiff University International Study Centre

JOB OVERVIEW

Cardiff International Study Centre (ISC) is a new and exciting development, launched in September 2020. Cardiff ISC recruits students from around the world, including a high volume of students from Gulf states such as Saudi Arabia, Kuwait, Oman, Qatar, UAE.

The Welfare Officer and Student Advisor’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide an excellent student experience: This will require excellent people skills and a good level of administrative ability.  The post holder will deliver a reception service, respond to routine student enquiries, become a skilled user of our internal student records system, provide first level support and referral to specialist services as required, and establish a programme of activities to help students develop skills and confidence outside the classroom.

To find out more about Study Group, Cardiff ISC and our partner university, visit the following websites:

https://corporate.studygroup.com/about-study-group

https://isc.cardiff.ac.uk/

https://www.cardiff.ac.uk/about

KEY RESPONSIBILITIES

Day-to-day delivery of student-facing services which include (but are not limited to):

  • Reception/ first point of contact
  • Welfare support and referrals
  • Safeguarding
  • Accommodation enquiries
  • Attendance monitoring
  • Support with queries related to visa and immigration
  • Student finance (including, bookings, refunds, payments, debt chasing)
  • Acting as a lead on specific areas, as agreed by the Head of Student Experience.
  • Ensuring professional and timely information and communication takes place with internal colleagues related to welfare, attendance and Safeguarding issues
  • Ensuring the smooth running of the reception and other student-facing environments, gathering of information from other functional areas, targeting problem areas that lead to poor service, regular communication and review of the service with the wider team
  • Effective relationship management with stakeholders including key University departments such as Student Support and Guidance, Disability and Dyslexia Support Service, University Health Service, Students’ Union, accommodation providers, sponsors, guardianship service provider
  • Engaging with students and sponsors to provide a high level of service for Arabic speakers.

EXPERIENCE

  • GCSE English and maths at grade C and above or equivalent (Essential)
  • Excellent communicator in written and spoken Arabic (Essential)
  • Bachelor’s degree (Desirable)
  • Active listening skills
  • Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, internal and external
  • Cultural appreciation and empathy skills
  • Customer service skills and experience
  • Pleasant and professional manner
  • Ability to build strong working relationships with internal and external colleagues

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy.

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