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Programme Administrator (x 2)

University of Reading - Student Services

Location: Reading
Salary: £20,130 to £24,461 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 9th September 2021
Closes: 26th September 2021
Job Ref: SRF36527 and SRF36920
 

This role is an exciting opportunity to be part of a team at the forefront of delivering high quality, student focussed and comprehensive administrative support throughout the student lifecycle, right from enrolment through to receiving their final results from a back-office perspective.

Our Programme Administrators play a key role in the smooth and seamless delivery of best practice administrative support, which includes close contact with students and staff alike to provide assistance in a wide variety of situations, from assessment and records management, committee servicing to teaching support such as coordinating field trips.  

You can look forward to contributing to new developments to further improve the delivery of the Support Centre’s services. The job description of the role gives the full range of activities you may be involved with, in support of your allocated programme(s). Previous experience in Higher Education administration is not required, as full training on systems and processes will be given and support from line managers, peers and academic staff will be available to ensure that you are able to learn your new role quickly.

You will have:

  • Previous experience in an administrative role.
  • Ability to contribute to setting up and maintaining effective systems and procedures.
  • Good organisational and IT skills including some experience of working with databases to maintain and retrieve data.
  • A strong focus on attention to detail and maintaining accuracy.
  • A strong commitment to the provision of an excellent customer service with the ability to proactively suggest improvements.
  • The ability to develop and sustain collaborative and effective working relationships with a range of colleagues and be passionate about delivering excellent customer service to them. 
  • Excellent communication, negotiation and interpersonal skills, with the ability to show empathy and sensitivity when required.

Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification and give details of why you are interested in this role.

Interview date: 30/09/2021

Informal contact details

Contact role: Programme Manager, School of Psychology and Clinical Language Sciences

Contact name: Kelly Watcham

Contact phone: 0118 378 5537

Contact email: k.e.watcham@reading.ac.uk

Alternative informal contact details

Contact role: Programme Manager, School of Chemistry, Food and Pharmacy

Contact name: Rhian Walker

Contact phone: 0118 378 7827

Contact email: r.s.walker@reading.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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