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Visitor Services Supervisor

University of Birmingham - Barber Institute of Fine Arts

Location: Birmingham
Salary: £20,488 to £21,868 p.a.
Hours: Full Time
Contract Type: Permanent
Placed On: 13th October 2021
Closes: 14th November 2021
Job Ref: 15345

Full time starting salary is normally in the range £20,488 to £21,868, with potential progression once in post to £26,603

Permanent – Working a 4 on 4 off rotating shift pattern every 8 weeks.

Location: University of Birmingham, Edgbaston, Birmingham, UK

Additional Information: 

This role will involve working weekends, close days and bank holidays.

The successful candidate will be required to participate in the Emergency Call Out Scheme/Rota

Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

The Visitor Services Supervisor leads and supervises a team of four Visitor Assistants who are responsible for delivering an excellent experience for all visitors and other building users, whilst ensuring the highest standards of security for the building and its contents. You will enhance the visitor experience, contributing to a safe, welcoming and friendly environment, and communicate your knowledge of the Barber’s collection, exhibitions and activities with enthusiasm.

As a Visitor Services Supervisor, you will work effectively cross-team with a second Supervisor to ensure standards and consistency maintained, promoted and developed within your team and across the Visitor Services Team.

Main duties include:

  • Supporting the Visitor Services Manager in the daily management of Front of House operations, implementing and supervising an effective daily roster of Visitor Assistants with forward planning.
  • Leading a team of Visitor Assistants and casual staff in providing excellent customer care in support of the Barber’s vision and mission, ensuring that all staff are suitably supervised, and all areas of work and tasks are completed to the required standard.
  • Overseeing daily till and cash reconciliation procedures in line with audit requirements.
  • Monitoring, recording and managing annual leave, TOIL and sickness absence. Seeking approval from the Visitor Services Manager. Produce weekly staffing details for your team including casual staff cover where required.
  • Carrying out start of shift security and maintenance checks across the building including security and mechanical systems checks. Ensuring the daily security routines, including lock-up procedures and internal patrols completed to the required standard. Monitoring the Control Room and CCTV.
  • Working closely with the Visitor Services Manager to create a safe environment within the building, identifying and mitigating risks, have a thorough knowledge of emergency procedures and fire safety.

Person Specification includes:

  • Considerable experience and evidence of a successful record of accomplishment working as a team leader/supervisor.
  • Build, maintain sustainable relationships, communicate with and respond to a diverse range of people in a diplomatic and confident manner.
  • Self-motivated and pro-active approach to work, confident to take initiative and willing to take on a variety of task, demonstrate initiative and prioritise effectively between tasks.
  • Experience of the security issues involved in the running of public gallery with contents of the highest importance

Informal enquiries to David Lowe; d.s.lowe@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button below or visit our careers website; https://bham.taleo.net/careersection/external/jobsearch.ftl?lang=en&portal=101430233, please quote Job Ref 15345 in all enquiries.

Valuing excellence, sustaining investment 

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. 

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