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Advice Manager

Imperial College Union

Location: London
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Placed On: 8th October 2021
Closes: 22nd October 2021

Job summary

Imperial College Union is the Students' Union at Imperial. We are separate to the College, but we work closely with them to make a positive impact on the experiences and outcomes of all Imperial College students from all backgrounds.

We are hiring for a new Advice Manager to join our growing team. This is a critical role in supporting the Students’ Union to deliver high-quality, free and impartial advice to students at Imperial College London. The role holder will oversee two Advice Caseworkers, as well as an Advice Administration and Outreach Coordinator, as well as review and oversee the processes and procedures by which the advice centre runs its business.

Duties and responsibilities

  • To supervise and provide support to the advice centre team, being a first point of contact for queries, reviewing approaches to caseload in the shared inbox, and identifying and reporting training needs.
  • To support the management and prioritisation of all caseworks according to need and urgency.
  • To present monthly reports on caseload to the Representation and Advice Manager, with recommendations on how to improve the service where necessary
  • To ensure that casework management and procedures are in accordance with the Imperial College Union advice centre operating plan.
  • To develop a stakeholder map of the key College relationships that are held by the advice centre.
  • To conduct a full review of the existing processes and procedures by which the advice centre runs, ensuring they are fit for purpose and adaptive to the current climate.
  • To attend relevant Union committee meetings and be involved in time limited working groups. Where appropriate, the Post-holder will act as staff support for the meeting or project and be responsible for the meeting notes, agendas and advice.

Essential requirements

The full requirements are set out in the Job Description and Person Specification. However we’d like to particularly highlight the following as important:

  • Experience of working at a senior level within a students’ union advice centre
  • Experience of supervising and supporting staff or volunteers
  • Experience of supporting casework from initial interaction to close
  • Experience of supporting students or young people
  • Experience of dealing with sensitive information and people in vulnerable or sensitive situations
  • Understanding of policies and procedures in relation to advice delivery
  • Understanding of issues affecting students in a higher education context

Further information

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within advice. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

Please note you’ll need to complete the online application to be considered for this role.

Should you require any further details on the role please contact Cat Turhan (Representation & Advice Manager) –

Interviews: w/c 01 November 2021 (in person, but via video call can be arranged)

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