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Accommodation Operations Assistant

University of Stirling

Location: Stirling
Salary: £20,092 to £22,254 (Grade 4)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 8th October 2021
Closes: 20th October 2021
Job Ref: SERV1317

The Post

Accommodation Services’ vision is to contribute to an exceptional student experience by fostering a living environment conducive to successful study; respecting the cultural diversity of our community and supporting our students, encouraging respectfulness and positive citizenship. We are currently recruiting for an Accommodation Operations Assistant to assist us in achieving this vision.

As an Accommodation Operations Assistant you will be responsible for managing student residences, maintaining a safe and secure environment at all times and providing a responsive customer focused service. You will be part of a team that provides this service 24 hours a day, 365 days a year. Our accommodation is organised into 2 clusters with several buildings in each cluster. You will need to be flexible and willing to work in other clusters/buildings when operational demands require it.

You will regularly interact with students and customers to provide information and support to resolve queries. You will also provide an initial response in terms of pastoral care to those living in the property, resolving issues where possible or signposting students to the relevant student support service.

You will report to and work closely with the Accommodation Operations Manager and will assist in day to day tasks including general administration, accommodation inspections, basic cleaning and maintenance duties, disciplinary and welfare issues.

Description of Duties

  • To ensure the security of the buildings, in accordance with University Procedures relating to access
  • To undertake regular internal and external patrols of cluster buildings
  • To deal promptly with any breaches of security including contacting the relevant emergency service as appropriate
  • To act as the initial point of contact for any customer enquiry, either by phone, in person or electronically

Essential Criteria

  • Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
  • Experience of working as part of a team providing excellence in customer care within a front facing, operational role
  • Experience of making decisions and using judgement and initiative to solve problems

For further information, including a full description of duties, essential criteria and details on how to apply, please see

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