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Front Line Services Assistant

University of Leeds

Location: Leeds
Salary: £18,212 to £19,623 p.a. Grade 3
Hours: Full Time
Contract Type: Permanent
Placed On: 12th October 2021
Closes: 22nd October 2021
Job Ref: CSUIT1463

Do you enjoy helping people and providing an excellent customer experience? Are you interested in starting a career in IT support? Do you have experience of working in a customer facing role? 

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will learn to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

To explore the post further or for any queries you may have, please contact: 

Julie Webster, IT Operational Leader (Front Line Services), Email: J.Webster@leeds.ac.uk   

Please note: Multiple roles available.

Please note: If you are not a British or Irish citizen, from 1 January 2021 you will require permission to work in the UK. This will normally be in the form of a visa but, if you are an EEA/Swiss citizen and resident in the UK before 31 December 2020, this may be your passport or status under the EU Settlement Scheme.

Location: Leeds - Main Campus

Faculty/Service: Professional Services

School/Institute: IT

Category: Technical Support

Closing Date: Friday 22 October 2021

Interview Date: To be confirmed

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