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Student Support and Wellbeing Manager (Development and Projects)

UCL - Student Support and Wellbeing

Location: London
Salary: £45,610 to £53,757 Per annum, inclusive of London Allowance.
Hours: Full Time
Contract Type: Permanent
Placed On: 13th October 2021
Closes: 31st October 2021
Job Ref: 1879407

Student & Registry Services

The Student Support and Wellbeing Manager (Development and Projects) contributes to the development and delivery of non-therapeutic support services aimed to ensure that all students are supported to realise their full potential and attain long term benefits from studying at UCL.

The Student Support and Wellbeing (SSW) department is based within Student and Registry Services and is a major contributor to the enhancement of the UCL student experience.

The SSW Manager (Development and Projects) has an important role in ensuring effective communications of Student Support and Wellbeing services with the UCL student community and with individual students.

In undertaking their responsibilities, the SSW Manager (Development and Projects) will liaise with a wide range of staff at different levels across UCL and externally, including staff of academic departments, the Communications and Marketing Team, the Vice-Provosts Offices, the Students’ Union UCL, Faculty Tutors. In addition, the postholder will work closely with external partners to develop positive relationships to help enhance the support offered to students.

The SSW Manager (Development and Projects) will line manage and lead the Development and Projects team. This includes direct line management of grade 6 and 7 posts within the team.

Knowledge (including necessary qualifications) The role holder should have:

  • Good knowledge and understanding of the issues relating to student welfare and wellbeing.
  • Demonstrable record of success in managing large scale campaigns including development and implementation of strategies.

Skills and abilities

  • The role holder will have:
  • Writing, editing and proofreading for a variety of online and printed materials and translating complex information into simple easy to digest language.
  • Excellent communication skills, both verbal and written, with the ability to influence colleagues at all levels and to adapt style to suit different communications media and audiences.


The role holder will have:

  • Experience of leading and organising campaigns, events and projects, preferably in a large and complex organisation.
  • Experience of report writing, analysing and presenting data.
  • Building relationships with staff at all levels and experience of working with students, staff at varying levels of seniority and external agencies.
  • Experience of leading, managing and motivating a team.
  • Experience of supporting students from diverse backgrounds.
  • Experience in producing information for websites and other publications.

Applicants should apply online. To access further details about the position and how to apply please click on the ‘Apply’ button above.

This is the main accepted route for applications; if you require an alternative format application please contact for assistance.

If you have any queries regarding the vacancy or the application process, please contact, Mitesh Vagadia, by email or on 07741 671132

You may find out more about working at UCL by reading the downloadable Introduction to UCL brochure.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see to find out more.

Latest time for the submission of applications: 23.59.

Any offer of employment will be subject to a Disclosure and Barring Service (DBS) check.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We will consider applications to work on a part-time, flexible and job share basis wherever possible.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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