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Solutions Specialist

Ravensbourne University

Location: London
Salary: From £32,434 p.a. + benefits, based in SE London
Hours: Full Time
Contract Type: Permanent
Placed On: 13th October 2021
Closes: 1st November 2021

Our University

Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design.

Please note: Due to the Covid-19 pandemic, we are currently working to a hybrid model (remotely and on campus). 

The Role

This is a superb opportunity for an experienced IT support professional who is self-motivated and adaptable to join a small team focused on the support of existing services, whilst developing modern technology based solutions.  The role will be involved in developing custom solutions using new and emergent technologies.

This role reports to the Solutions Manager and sits within the busy IT Services department of the University. We are a small, friendly, team who support Ravensbourne’s strategy to provide a provocative, technology driven dynamic learning environment.

The Candidate

Suitably qualified, you will have experience in delivering and supporting services in a mixed Windows & Apple Mac environment.   An understanding of the operation, support and development of Audio Visual technology would be advantageous to this role.

Experience of regular face to face engagement with key stakeholders will be an advantage.

Ideally candidates will have previous experience of working within Higher Education, although this is not essential.

Key Responsibilities

  • Provide 2nd/3rd line support of Windows and Mac devices including troubleshooting complex faults with software and hardware
  • Manage the client environment with centralised tools (Intune, SCCM and AD)
  • Desktop and Enterprise application management - Install, Configure, Licence Secure, upgrade and support. Renewal and procurement of software.
  • Office 365 Systems Administration – Management of operational administration activities including provisioning, configuration, security and licencing.
  • Device Support – Working with suppliers and vendors to support specialised hardware (Laptop Lockers, Smart Campus and IOT Devices, Digital Signage displays). Asset management of end user devices.
  • Solutions Development – Building custom solutions to solve business problems or innovate business processes (i.e. Interactive chat bots, Automation of workflows, PowerApps etc)
  • Creation of end user and system administrator documentation
  • Providing training and guidance on the use of current and new technologies
  • Operational testing of new technologies and products prior to adoption.

Closing date: 1 November 2021, 11PM

Interviews: 12 November 2021

To apply:

Please visit our careers portal via the link below. To apply you will need to submit a CV, covering letter and fill in the application form.   

(w) http://careers.rave.ac.uk

For further details:

(e) careers@rave.ac.uk

(t) 020 3040 3622

+ Disability Confident Symbol

If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org.

We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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