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Recruitment Team Administrator

University of Reading - Henley Business School

Location: Reading
Salary: £20,600 to £24,871 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 4th November 2021
Closes: 6th December 2021
Job Ref: SRF37466
 

Henley Business School, part of the University of Reading, is seeking a highly motivated and effective administrator to join our Student Recruitment team.

As a world-class business school we work in a highly competitive market, attracting some of the brightest and best students from across the globe from undergraduates to PhDs. We have ambitious plans to continue our growth strategy and this post is a customer-service led role to support our recruitment managers in their quest to provide outstanding service to potential students from initial enquiry to conversion and enrolment.

We want to ensure all our enquirers receive first-class service and this starts with you. As the first point of contact, you will deal with potential students online via live chat, email or telephone. Key to this role is dealing directly with enquiries, promoting Henley Business School and maintaining accurate and up to date information. Using our CRM system you will ensure that our prospective students are supported throughout their process of enquiring, applying and ultimately joining us at Henley Business School. You will be also expected to work as part of a team in supporting recruitment events (such as fairs, open days and preview days) and our recruitment managers.

This is a full-time role offered on a permanent basis. The post will report to a regional recruitment manager (region to be determined) who will provide day-to-day guidance and line management support.

You will have:

  • Proven customer-facing communication skills both written and oral; a high-quality telephone manner is essential
  • A good understanding of sales and marketing including previous experience in a telesales or customer-facing environment
  • Strong organisational skills including planning and managing events
  • Highly organised and able to support our recruitment managers
  • Attention to detail - making sure communications are accurate, effective and timely
  • Strong technology skills including CRM, CMS, Word, Excel and social media
  • Ability to work efficiently and effectively under pressure
  • Good team spirit and a commitment to working with others

Interviews to be held 15th December 2021

Informal contact details

Contact role: Head of Recruitment Marketing
Contact name: Chris Rice
Contact email: chris.rice@henley.ac.uk

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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