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Registry Customer Services Administrator

Buckinghamshire New University

Location: High Wycombe
Salary: £22,254 to £24,871 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 19th November 2021
Closes: 5th December 2021
Job Ref: 464581

12 month fixed term contract 

Buckinghamshire New University is an ambitious, modern university; one that is always open to fresh ideas and thinking. Our staff combine the very best professional practice with inspirational teaching and the University is consistently in the top quartile of the NSS for higher education institutions in the UK, exceeding the sector average in almost every area of the survey (NSS, 2019).

This is an exciting time to join the University, with our new University Strategy – Impact 2022 – and our revised values. The University is poised for the next phase in its development as we seek to develop our impact further, enrich the student experience through innovative and employment-focused education, and realign our professional services in support of our strategic aims.

We are seeking a well organised, positive and flexible individual with excellent customer service skills to join our Registry team based at the High Wycombe campus. You will have excellent communication skills as you will be responsible for answering queries from students at the Registry Helpdesk, through the Enrolment and Graduation Helplines, and from specific Registry email inboxes and phone lines. You will demonstrate good administrative experience and close attention to detail for the job tasks related to office management and support for student-related processes, and you will have excellent computer skills for the data entry and reporting activities. For full details see the job description.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

What you can expect in return are excellent employment benefits including: training, development and research support, a generous holiday entitlement, contributory pension scheme, discounted gym membership and a range of staff discounts with major retailers.

All applications are to be made in full and online. The University operates an anonymised shortlisting process and therefore any uploaded CV’s or supporting documents must not include your name and personal details.

Interview Date: W/C 13 December 2021 

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.

Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

The University is also committed to achieving the Race Equality Charter.

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