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Support Administrator

Liverpool Hope University

Location: Liverpool
Salary: £21,666 to £24,174 per annum (Grade 4)
Hours: Full Time
Contract Type: Permanent
Placed On: 23rd November 2021
Closes: 6th December 2021
Job Ref: 4ASDW1V
 

Hours per week: 35 hours (full-time)

Closing date: Monday 6th December 2021 by 09.00 a.m.

Interviews provisionally scheduled to take place 14th December 2021.

This post sits within the Student Development and Well-being area, which accommodates the University’s student support services including counselling, mental health, learning/disability support, and careers/employability.

We are seeking to appoint an enthusiastic Service Administrator with a friendly, proactive, solution-focussed attitude and relevant experience of working in an administration support role in a busy, fast-paced office environment. The successful applicant will become part of a team responsible for providing general information, advice and assistance to prospective and current students, staff and other internal/external stakeholders regarding university support services.

A significant proportion of the role will involve providing administration support specific to the University’s Learning Support function. This will involve assisting and signposting students with a range of disabilities, liaising with team colleagues, university staff and other stakeholders to enable appropriate outcomes. Therefore, suitable candidates will possess excellent customer service, communication and presentation skills and must enjoy working with and helping people. They must have the ability to deal with a diverse range of individuals in an inclusive manner with balanced and sensitive judgement.

Applicants will be educated to degree level or equivalent and ideally, hold a relevant professional qualification and/or undergone training. Applicants should also be able to demonstrate experience of working in a supportive setting ideally within Higher Education or other education setting, providing advice, assistance and appropriate referral to a diverse range of clients. A working knowledge of Disabled Students’ Allowance (DSA) is also desirable, although not essential.

The role demands a high-level of IT proficiency and will involve the daily use of various Microsoft Office applications. Therefore, an advanced level of understanding in the creation and use of spreadsheets and Word documents is essential. The role also requires working knowledge of administrating departmental spending, purchase orders and invoicing information, so experience using the Agresso system or similar computer-based accounting software is required. Familiarity with SITS or other student information system is also desirable, as is a high level of time/task management and organisational skills.

For an informal and confidential discussion, please contact:

Mr. John Ryan
Head of Student Welfare and Well-being
ryanj@hope.ac.uk

For an application form and further details:

Tel: 00 44 (0)151 291 3661 (24 hours)

Email: jobs@hope.ac.uk or visit www.hope.ac.uk/vacancies

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