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Service Catalogue Officer

University of Exeter - Exeter IT & Digital

Location: Exeter
Salary: The starting salary will be from £27,924 up to £31,406 on Grade E, depending on qualifications and experience.
Hours: Full Time
Contract Type: Permanent
Placed On: 25th November 2021
Closes: 16th December 2021
Job Ref: R61628

This ful-time post is available immediately on a permanent basis.

This role offers the opportunity for hybrid working with the expectation that the role holder would come into the office on campus an average of 2 to 3 days per week. This is open to discussion with the successful candidate

The University of Exeter has opened a number of new and exciting opportunities in its IT and Digital function. The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

Exeter IT & Digital is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

Why our staff love working here

The role

The changing digital technology landscape and increase in SaaS and other emerging technologies requires a wide range of new skills in the IT service. Service Management covers a broad range of functions and capabilities to deliver a service that is completely customer focused, service centric and design led.

We are recruiting a Service Catalogue Officer to our Service Management office, based at our Streatham Campus, to develop and embed an IT Service Catalogue for the University, working with the Service Design Coordinator to ensure that new repeatable and controlled IT services are made available through the catalogue. Regular review to ensure the accuracy, effectiveness and continual improvement of the catalogue content will be a key part of this role.

We are looking for someone with excellent organisation and planning skills who is able to communicate effectively with a range of stakeholders. 

Please ensure you read the Job Description and Person Specification available on our website.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.                                                

Further information

Please contact Sarah Menhennett, S.Menhennett@exeter.ac.uk

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