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Information Assistant

UCL - Library Services

Location: London
Salary: £25,715 to £29,088 per annum, inclusive of London Allowance
Hours: Part Time
Contract Type: Permanent
Placed On: 29th December 2021
Closes: 24th January 2022
Job Ref: 1881365
 

Part Time : 14 hours per week (38% FTE)

Interview Date: 5th Feb 2022

The appointment will be on UCL Grade 5.

This is an open-ended part time position in the UCL student centre within Library services. Working as part of a team the Information Assistant will play a pivotal role in providing front-line Help Point services within UCL’s flagship building. Information Assistants provide first-line support for enquiries, learning spaces and technology within UCL’s Student Centre. Working as part of a team, you will work at service points and throughout the Student Centre, depending on service requirements on a shift basis. You will offer excellent customer help and support at the point of need and facilitate the learning environment whilst roving within the spaces managed by the library team.

5 A*-C GCSE’s or equivalent, Experience of working in a customer service environment, Excellent interpersonal skills, Excellent IT skills including a good working knowledge of Microsoft Office applications, Ability to work as part of a team: able to work towards common goals and to take on, share and relinquish tasks as appropriate and necessary.

For enquiries regarding the application process please contact library-jobs@ucl.ac.uk quoting the job reference 1881365.

Working pattern: Working Pattern: Saturday and Sunday; 07:00am- 03:00pm. 14 hours per week (0.38 FTE)

Applicants should apply online. To access further details about the position and how to apply please click on the ‘Apply’ button above.

Further information about UCL Library Services can be found on our website.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please see www.ucl.ac.uk/ways-of-working to find out more.

Latest time for the submission of applications: 23:59.

Interview Date: 5th Feb 2022

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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