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IT Support Analyst

Birmingham City University - IT Support Services

Location: Multiple Campuses

Fixed Term - 36 months

Interview Date: Friday 11 February 2022

Birmingham City University's audio-visual estate is essential in delivering quality teaching in all Faculties, as well as displaying business content and digital marketing. The university is in the process of investigating new models of working, for which audio-visual equipment is a key component and therefore needs to be suitable, working and supported. The volume and complexity of work and coordination involved require three support analysts to manage installation sign-off and transition into BAU as part of the audio-visual refresh project.

Birmingham City University has an estate of approx. 550 rooms and spaces with audio-visual equipment and facilities fitted and operational. A project is underway to replace the existing audio-visual equipment in approx. 100+ rooms and spaces per year across the university. This undertaking requires 3 support analysts to coordinate with external suppliers and partners, and internal stakeholders and services (including IT Support). This is needed to manage progress and sign-off these works, ensure the effective commissioning and transition to BAU support for audio-visual installations and services; and partner with Support staff on the operational sustainability of the overall audio-visual estate.

Through effective coordination and collaboration with the AV Support Analyst will:

  • manage progress and sign-off new Audio Visual installations
  • ensure the effective commissioning and transition to BAU support for audio-visual installations and services
  • partner with Support staff on the operational sustainability of the IT support estate.

You must have a successful track record in a similar technical support role, including:

  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working experience of Audio Visual technologies such as Crestron, Extron, Epson, Interactive screens, Fusion etc.
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a range of external suppliers

Birmingham City University has the drive and ambition to be a leading seat of teaching and research excellence. We are passionate about providing our learners with a transformational journey, enabled by an exceptional and supportive academic community.

With around 26,900 students from 100 countries, Birmingham City University is a large and diverse learning community. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate academics, and focus on practical skills and professional relevance all support our graduates’ future employability.

We're investing £340 million in our estate, including a major expansion of our City Centre Campus at Eastside, providing students with an enviable range of facilities

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are Excellence, People focused, Partnership working and Fairness and integrity.

Further details:

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here:

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us:

Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

Birmingham City University ('BCU') is committed to protecting your personal data and being transparent about what we do with your personal data. One of the ways we do this is through our privacy notices. For further information please click here

Location: Birmingham
Salary: £29,951 to £32,555 per annum (5% shift allowance)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 7th January 2022
Closes: 2nd February 2022
Job Ref: 102021-480-R
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