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Customer Service Assistant

University of Salford

Location: Salford
Salary: £19,209 to £21,135
Hours: Full Time
Contract Type: Permanent
Placed On: 10th January 2022
Closes: 25th January 2022
Job Ref: 323

Are you passionate about delivering outstanding service? Are you a tenacious individual who always wants to find the right answer for customers? If so – Salford Business School is looking for you!

A bit about the Salford Business School…

Salford Business School is at the forefront of expanding opportunity and access in higher education. With a strong focus on the student experience, we are committed to excellent, inclusive teaching that prepares our students for professional employment and inspires them to achieve their ambitions. We deliver across a range of subject areas and are currently expanding provision through new partnerships and a developing portfolio of higher and degree apprenticeships. Through our Industrial Collaboration policy, our teaching, research and civic engagement make a real impact across business, public services and our community. Salford Business School was one of the first Business Schools to receive the Small Business Charter and the first to gain a Social Enterprise Gold Mark.

So what will the role involve?

We’re recruiting for a Customer Service Assistant to join our growing team of student facing services in the school. As the warm, professional face at the front of the school, you will welcome students, staff and visitors into our space and act as a first point of contact to triage their concerns.

As part of a wider team of student services across the university, you will share best practice with other customer service roles both within and outside of the school and ensure a high-standard and consistent level of service for our customers. 

It’s an exciting time to join Salford as we look to deliver significant improvements in service delivery across the university. The Business School specifically has just launched a new staff-student collaboration space where were encourage a feeling of community and a sense of belonging. The post holder will be based primarily in this space in the Maxwell building on Peel Park Campus.

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