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Researcher

Kent Fire and Rescue Service - Customer Experience and Behaviour Change Team

Location: Maidstone
Salary: £25,861 to £35,045 per annum (pay award pending)
Hours: Full Time
Contract Type: Permanent
Placed On: 13th January 2022
Closes: 30th January 2022
Job Ref: VR876

Location: Service Headquarters, Tovil, Maidstone (remote working enabled)

Hours: 37 hours per week

Being a part of Kent Fire and Rescue Service

Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway. 

Being a Researcher

As a Researcher in our Customer Experience and Behaviour Change Team you’ll be a valued member of a small team with the opportunity to influence and build a varied portfolio of research.

This post is graded 5-6 and candidates with a range of skills and experience will be considered. The post therefore offers a good opportunity for career progression for the right person.

Remote working can be considered with a requirement to attend meetings at our offices in Maidstone or around the County of Kent.  

What you’ll do

  • Use a range of quantitative and qualitative methodologies to undertake primary and secondary research about people;
  • Work alongside passionate and knowledgeable colleagues across a broad spectrum of projects;
  • Undertake research which supports effective initiatives that encourage safer behaviours by our customers;
  • Gain customer insight to help the organisation provide the best possible customer service.

What you’ll bring

  • Skills and experience in using research to understand people and their needs;
  • Experience of working directly with customers and stakeholders to improve services;
  • Confidence to be able to influence and support improvements to both internal and external services;
  • A degree in a relevant subject with a strong research or social sciences focus is essential.

How to apply

Please complete an online application and CV by midnight on 30 January 2022.

Interviews will take place 7, 8 or 9 February 2022.

Kent Fire and Rescue Service, its employees and volunteers, are committed to safeguarding, protecting and supporting children, young people and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.

As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity and Inclusion and how this fits in with their everyday work.

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