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Library Experience and Space Manager

Manchester Metropolitan University - Professional Services

Location: Manchester
Salary: £36,382 to £42,149 Grade 8
Hours: Full Time
Contract Type: Permanent
Placed On: 13th January 2022
Closes: 26th January 2022
Job Ref: eArcu-4261

Do you want to join our Library Services team at an exciting time in a brand-new role which is full of possibilities? Providing dynamic leadership you will proactively and positively lead on the development of the Library's customer experience (on campus and digitally) to ensure a consistent and excellent service to all our customers. You will be leading on the creation of a high performing and flexible team with a ‘one team' approach that puts the customer at the heart of everything we do.

You will support the campus experience by contributing to the development of library spaces, adapting to an evolving teaching & learning environment, and becoming a proactive partner in learning. Based in our All Saints Library, and with responsibility for the Poetry Library, you will lead a large team in the operation of a 24/7 service in term time and which attracts 1,000 plus customers at busy periods.

Library Services people are resourceful and passionate about providing an excellent and evolving service to the University's 36,000 students and 5,000 staff. Digital innovation, service development and an outstanding customer experience mean everything to us. We are agile, collaborative, inclusive and bold. Joining us, you'll be welcomed into a dynamic and ambitious team. You'll get the chance to learn new skills, explore your interests, and get involved in exciting initiatives. You'll be given all the guidance and support you need to help you make a contribution that makes a difference.

In Library Services we live by our principles:

Our presence in the University  

  • Our Library is the perfect fit for Manchester Met. It is specific, relevant and tailored to our University. 
  • We are trusted, valued and integral to the University, working in partnership with all our stakeholders.    

Our contribution to teaching, learning and research 

  • We are embedded in every stage of the student journey and research lifecycle, providing knowledge and expertise to enable student success and research excellence. 
  • We acquire, curate, interpret and manage content (print, digital and objects), facilitating engagement by making it visible and usable.  
  • We are passionate about providing an excellent, responsive and evolving service, always taking a customer-first approach. 

Our spaces  

  • Our library is the beating heart of the campus. It is a welcoming and inclusive environment that fosters community and belonging. It is a place to learn well and live well. 
  • We develop innovative physical and digital spaces and robust infrastructures to stimulate the creation, discovery and dissemination of knowledge. 

Our people 

  • We are one team with a shared culture and values. Our people are empowered and supported to be their very best in pursuit of our vision. We are agile, collaborative, inclusive, innovative and bold.

 Our reputation 

  • Our library, museum and archives are sector-leading with high visibility, profile and impact. We are thought leaders in our professional communities. 

If you have successful experience of building and developing teams in a customer focused environment, the development of library spaces, excellent leadership, change and project management, service measurement and evaluation, and a commitment to amazing service in an education setting we'd love to hear from you.

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