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Admissions & Learner Experience Co-ordinator

Westminster Adult Education Service

Location: London
Salary: £35,298 to £39,117 per annum depending on current salary, skills and experience
Hours: Full Time
Contract Type: Permanent
Placed On: 13th May 2022
Closes: 30th May 2022
Job Ref: ED/WAES/2000

Westminster City Council is committed to creating a City for All where people are born into a supportive and safe environment, grow and learn throughout their lives, build fantastic careers in world-leading industries. Westminster Adult Education Service is the City Council’s adult education service and the largest local authority adult education service in London and one of the largest nationally.   

We provide life-changing learning opportunities for our learners through our qualification courses, apprenticeship programmes and extensive community-based provision. We work to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated. We are on our journey to outstanding and want people who share our vision of attaining excellence to join us.  

If you want to join an organisation that makes a difference in people’s lives, we want to hear from you.   

The Role: 

To work effectively with the Head of Marketing & Admissions to manage Admissions and deploy the Learner Experience Officers to provide an excellent level of customer service to all learners and visitors to the WAES centres.

Manage all aspects of admissions ensuring key deadlines are met throughout the annual cycle.

To manage a team of 9 Learner Experience Officers and 3 Learner Experience Apprentices.

About You:

A Customer Services qualification at Level 3 or above or equivalent experience.

Current experience of staff management, support, development and training.

Experience of developing robust systems to effectively track customer enquiries across all types of interfaces.

What we offer: 

We are passionate about our aim to be an inclusive workplace for all that reflects the communities we serve, and we believe everyone is valued.   

We particularly welcome applicants from underrepresented backgrounds, including BAME, LGBTQ+ and those with hidden or visible disabilities.   

The Service offers a competitive salary, employment benefits including a public sector pension scheme, generous holiday allowance and opportunities for Continuous Professional Development.   

The closing date to apply for this post is 9am Monday 30 May 2022.  Interviews for this post will take place on at our Lisson Grove Centre on Tuesday 7 June 2022.

Please quote reference number ED/WAES/2000

A Basic DBS is required for this post.

CV’s will not be accepted for this post.

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