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Service Operations Manager (Deskside Support)

The University of Manchester

Location: Manchester
Salary: £42,149 to £51,799 per annum, depending on relevant experience.
Hours: Full Time
Contract Type: Permanent
Placed On: 22nd June 2022
Closes: 6th July 2022
Job Ref: PSX-019201
 

The University of Manchester

The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the centre of Manchester. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries.

The University is committed to world-class research, an outstanding learning and student experience and social responsibility in everything it does.  It is making one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and a further £1 billion to follow by 2022. Its goal is to become one of the world’s leading Universities.

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

Find out more about our organisation and values:

The role

You will manage a large team of engineers providing a range of desktop support across the University; coordinating their activity across incident management, project activity (such as moving into new buildings) and ensuring that the desktop estate is fit for purpose in a wide range of environments, from offices to lab spaces, and delivers value across all academic and business activity.

What are we looking for?

  • Proven experience of team management, especially in complex support environments.
  • Experience of collaborating with multiple stakeholders to successfully deliver both day to day support and project activity.
  • A demonstrable sensitivity to the computing needs of teaching, research, and the administration functions of the university, whilst maintaining governance of the IT estate.
  • Understanding of ITIL
  • A passion for providing supportive leadership of a team to enable them to deliver great customer service.

For further details on the specific experience and qualifications we are looking for please refer to the full job description.

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered         

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Martin Putwain

Email: martin.putwain@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Further particulars including job description and person specification are available on the University of Manchester website - click on the 'Apply' button above to find out more

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