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Team Manager - Service Delivery Lead

Cardiff University

Location: Cardiff
Salary: £34,304 to £40,927 p.a. Grade 6
Hours: Full Time
Contract Type: Permanent
Placed On: 23rd June 2022
Closes: 9th July 2022
Job Ref: 14439BR

We are seeking a creative individual to head a team of IT technical staff who provide a highly responsive IT technical support and delivery service to our academic staff, professional services, and students.
You will have knowledge of a range of services to provide support on the end to end workstation and server infrastructure in areas such as authentication services, file store management, access control, database services, configuration management and mail services. You will maintain an understanding of current and emerging technologies, and articulate understanding of how this will impact upon teaching and research active activity.

As a Team Manager within University IT you will be responsible for a Service Delivery team, delivering and supporting technical and functional solutions and/or services for the Colleges, Schools, and Professional Services departments.  You will deliver against a clear vision for your area that will align to the main IT strategy, local IT service needs, and the broader University strategy.  You will be expected to develop beneficial working relationships with other teams in the department, service stakeholders, and the broader University. You will have responsibility and will be accountable for actions and decisions taken by yourself and team members. 

You will manage and contribute to the delivery of services across a broad range of IT technologies that support University teaching, research, and administrative activities within your area of responsibility, encompassing but not limited to:

  • desktop and laptop computing (Windows PCs, Apple Macs, Linux terminals and associated software)
  • mobile computing (Android and iOS tablets and smart phones)
  • IT infrastructure (including networks and telephony)
  • University administrative and management systems
  • specialist equipment used for teaching and/or research

As a Team Manager you may be asked to take on additional or new areas of responsibility compatible with the Team Manager role and/or your skill set.

Cardiff University can offer many attractive benefits to its employees, including 37 days of annual leave per annum and a proactive work-life balance policy.  More information on what we can offer can be found here:
https://www.cardiff.ac.uk/jobs/what-we-can-offer

This is a full time (35 hours per week), open ended post.

Salary: £34,304 - £40,927 per annum (Grade 6)

Closing date: Saturday, 9 July 2022


Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

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