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Customer Service Assistant

University of Exeter - Customer Service Assistant

Location: Exeter
Salary: The starting salary will be from £18,790 (pro rata) on Grade B depending on qualifications and experience.
Hours: Part Time
Contract Type: Permanent
Placed On: 5th August 2022
Closes: 29th August 2022
Job Ref: S80821

This part time (26 hrs per wk), permanent role is available immediately.

Benefits

We offer some fantastic benefits including:

  • 39 days leave per year
  • options for flexible working
  • onsite gyms and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 wks full pay), paternity leave (up to six wks full pay) and a new Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Summary of the role

These posts will be operational across numerous locations within the Commercial Operations wider team.

We are looking for highly motivated and enthusiastic members of staff to join our teams on Streatham and Saint Luke’s the campuses.

You will have a flexible approach to working patterns, as well as having excellent communication skills. Evenings and weekend working with some daytime support, will be required,

It is essential the successful candidate holds a valid full driving licence due to the need to conduct duties that include food service deliveries.

Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.

We are looking for customer focused, team players who can also work alone. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.

You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.

You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.     

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

For an informal discussion about the role, please contact Paul Weller p.weller@exeter.ac.uk or 01392 723555.

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

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