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Resolutions Support Officer

Buckinghamshire New University

Location: High Wycombe
Salary: £25,627 to £28,756 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 5th August 2022
Closes: 15th August 2022
Job Ref: 491742

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as our significant estates’ development programme gets underway, and we prepare to embark on our new University Strategy.

This is an exciting opportunity to join the new Office for the Dean of Students in the Resolutions Team. You will be required to provide administrative support to the Resolution Team, working on student complaints and student disciplinary matters, building strong relationships with professional service employees and academics across the University. You will possess the ability to manage your own schedule across a number of locations and demonstrate a solution focused approach.

The Resolutions Support Officer post is vital in working with the students and the university to resolve matters swiftly and with empathy, to ensure that students experiencing any difficulties are offered an opportunity to share their views and feedback.

What we offer:

  • a generous holiday entitlement (30 days per annum, plus bank holidays & a set amount of closure days between Christmas and New Year, these days are determined and agreed on a yearly basis and are dependent on when Christmas and New Year falls each year.)
  • training & development support opportunities
  • contributory pension scheme (defined benefits scheme)
  • discounted gym membership to the on-site gym
  • a range of staff discounts with major retailers.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact Dean of Students Emma.Binnie@bucks.ac.uk.

All applications are to be made in full and online. The University operates an anonymized shortlisting process and therefore any uploaded CVs or supporting documents must not include your name and personal details.

Closing Date: 15 August 2022

Interview Date: 23 August 2022

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.

Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

The University is also committed to achieving the Race Equality Charter.

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