Process Improvement Analyst

About the Role

The Process Improvement Analyst will form part of the new Service Improvement Team, supporting the Process Improvement Lead in providing guidance to senior leads on issues and opportunities and target setting. The Service Improvement Team will be function agnostic, taking a best for organisation approach, with a strong focus on tangible benefits. Highly visible and accessible to all internal university functions & customers the Team will provide an internal service to Queen Mary University of London, working closely with existing staff (subject matter experts),  

The Process Improvement Analyst will apply LEAN principles to business issues and opportunities, escalated by internal colleagues. Providing support and guidance on the practice of process improvement principles and disciplines. Demonstrating in action the required skills and behaviours. Raising the internal capability, via Subject Matter Experts, to ensure a consistent and embedded approach and capability across the organisation.  

About You

Qualified in Process Improvement (LEAN (Black or Green Belt), PMP, ITIL, GRC, BPMN), you will have comprehensive experience in process improvement/optimization, project management and implementation, whilst keeping abreast of and applying the latest process enhancement strategies.

An excellent communicator at all levels, you will have experience presenting to and facilitating group sessions, working with teams to gain crucial input from key contributors, and a proven ability to develop and maintain meaningful working relationships with customers, suppliers and other client teams.

With an analytical mindset, you will have creative problem-solving abilities and the ability to influence, negotiate and provide guidance and support to colleagues. A self-driven, highly self-motivated person, you will operate to achieve results and drive both hard and soft benefits.

About the Project

Our university 2030 Strategy is ambitious. It requires professional support, improved and consistent processes, technology that enables more time for value-added work that facilitates engagement with our services. We want to be recognised for the high quality and timeliness of the services we provide to academics, to students and to each other.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at Department W in London. It is full time, fixed term appointment for 9 months, with an immediate start. The starting salary will be Grade 6, in the range of £48,035-£53,625 per annum, inclusive of London Allowance.

We particularly welcome applications from people who identify as Women, Black, Asian or Minority Ethnic groups as these groups are underrepresented at this level at Queen Mary.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Marie Gallagher at m.gallagher@qmul.ac.uk   

To apply for the role, please click the ‘further details and apply’ button.

The closing date for applications is 01 September 2022.

Interviews are expected to be held shortly thereafter.

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