Back to search results

Communications and Experience Officer

University of Birmingham - IT Services, Professional Services

Location: Birmingham
Salary: Full time starting salary is normally in the range £28,762 to £31,411, with potential progression once in post to £35,333
Hours: Full Time
Contract Type: Permanent
Placed On: 23rd September 2022
Closes: 16th October 2022
Job Ref: 53430

Role Summary

This role will work to continuously improve the University employee and student experience of IT Services through the delivery of effective and proactive communication and engagement opportunities aligned to the University’s Digital Strategy.

This role reports into the Manager Communications and Customer Experience within the IT Services Customer Engagement team. This role liaises with staff across IT Services and the wider university as well as students, to support delivery of the Digital Strategy and its overarching Birmingham 2030 Strategic Framework.

Main Responsibilities

  • Developing and delivering communications and engagement, including devising engagement plans that include key performance indicators, identifying milestones as appropriate, promoting the outcomes of those plans, and providing expert advice.
  • Supporting the review, development and maintenance of IT Services communication channels in accordance with Digital Strategy principles and strategic narrative, Plain Language techniques, University brand and style guidelines and applicable accessibility standards. This includes but is not limited to intranet, web, newsletter, blog and social network content, briefing and meeting resources and/or presentations, and events.
  • Supporting the IT Services Incident Process through developing and delivering appropriate, often ad-hoc, communications where required.
  • Leading the development and delivery of IT Services’ Digital Community of Practice events and working collaboratively across IT Services to support delivery of the IT GO support and training outreach initiative.

Knowledge, Skills, Qualifications and Experience Required

  • Relevant Communications or Public Relations certification e.g. Foundation degree, CIPR, IOIC, or equivalent. Where a qualification is not held equivalent experience will be required.
  • Excellent communication skills and copywriting ability, and creative presentation style.
  • Substantial practical experience of internal communication methodologies and techniques.
  • Excellent IT skills, confident in using, innovating with, and influencing use of digital communication and engagement, including content management and development tools, such as Adobe Creative Cloud and the Microsoft 365 suite.
  • Well-developed organisational skills, excellent attention to detail and time-management skills.
  • The ability to work effectively both autonomously and collaboratively is essential.

Informal enquires to Katy Leighfield, email: K.Leighfield@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button below or visit https://edzz.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_6001/requisitions

Please quote the Job Ref 53430 in all enquiries.

Valuing excellence, sustaining investment 

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working. 

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Birmingham

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge