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Shared Services Team Leader

QA Higher Education

Location: Birmingham
Salary: Competitive plus benefits
Hours: Full Time
Contract Type: Permanent
Placed On: 24th November 2022
Closes: 23rd January 2023
Job Ref: 1000003989

Talent pool: Operations - HE - Professional Services

Contract type: QA HE Ltd Permanent

Job advert

Location: Birmingham (Hybrid)

Working in partnership with universities, colleges and education specialists in the UK, QA recruit, market and deliver a range of programmes from foundation level, to undergraduate and postgraduate degrees. All designed to support our students’ future career aspirations. 

The successful candidate will play a key role in providing support and mentoring to the Shared Services and Agency Management teams run smoothly as well as assisting with projects and conducting in depth data analysis.

Key Responsibilities:

  • Reporting activity and areas of concern to the Head of Shared Services and Agency Management.
  • Understanding the various roles within the team to ensure that appropriate support is provided.
  • Maintaining appropriate and accurate records and data.
  • Following policies and processes.
  • Reports/data management including providing various reports based on data.
  • Providing exceptional customer service to internal and external customers.
  • Works with personal ownership - continually looking for ways to improve their performance.
  • Strongly committed to organisational success and takes ownership of team's performance.
  • Leads team-level problem solving, generates ideas and suggests improvements.
  • Uses proven coaching and mentoring methods and tools to help others develop.

About you:

  • Knowledge in the complexity of working in Higher Education
  • Strong analytical skills
  • Understanding and presenting data through reports using excel and other reporting software. Including formulas, pivot tables etc
  • Actively develops and coaches others. Constructively reviews work of and provides detailed feedback to the team with the aim to advance their skills, knowledge and job performance

What We'll Do For You!

  • Competitive salary with a whole host of excellent benefits
  • 3 full training days from a wide range of courses
  • Continuous performance development
  • 2 days off for charity work
  • Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
  • Hybrid working 

Equal Opportunities:

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.

At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.

Vacancy location

Location: West Midlands, Birmingham, Birmingham

Employment details

Remuneration: Competitive plus benefits

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