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Senior Student Administrator

University of Essex - Mathematical Sciences

Location: Colchester
Salary: £27,929 to £31,411 per annum.
Hours: Full Time
Contract Type: Permanent
Placed On: 24th November 2022
Closes: 8th January 2023
Job Ref: REQ06828
 

Are you experienced in working in a busy, customer orientated environment, with excellent customer service experience and looking for a new job?

We are looking to recruit a Senior Student Administrator to provide excellent customer service to students and visitors to the Department and high-quality professional support services to academic staff.

Duties of the Role

Responsible to the Deputy Department Manager, you will:

  • Support and train Student Administrators and coordinate student administration processes on a day-to-day basis.
  • Lead the student administrators’ team daily meetings.
  • Provide information, advice, and guidance in response to student and visitor queries.
  • Responsible for the coordination and process the submission and return of coursework, and routine requests such as change of class and change of module.

A list of full duties is detailed within the attached job pack.

Skills and qualifications required

To be successful, you will need to have:

  • Administrative experience in a customer-oriented environment.
  • Experience of working in a busy environment and remaining calm under pressure.
  • Experience of accurate data entry and managing accessible records.
  • An understanding of Higher Education.
  • Excellent customer service skills.
  • Excellent communication and interpersonal skills.
  • High standards of accuracy and attention to detail.

The Department
With specialisms including pure and applied mathematics, data science, statistics, and actuarial science, maths at Essex has a broad reach. From exploring the economic impact of cow social networks to the mathematical modelling of brain evolution to improve patient care; from solving scheduling problems at the Port of Felixstowe to leading the data revolution at the heart of London’s “Tech City” and the University’s pioneering work on Big Data – our research explores issues that have a real impact on people’s everyday lives and the world around us.

As a growing and influential department, we still make sure our staff and students know each other personally – we are a true academic family. We are based in the university's new STEM Centre in the heart of Colchester campus. This is now a fantastic time to join the Department.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please email resourcing@essex.ac.uk.

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