Operational Data and Insight Manager

Closing Date: 14 Dec 2022 - 12:00  

Remote and Hybrid working will be considered with occasional travel to your office location when required.

Change your career, change lives 

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. 

The role 

The Operational Data & Insight Manager is a new role in the Student Recruitment & Fees (SRF) unit in the OU, this role is pivotal in our drive to be an operational team that makes evidence-based decisions as it will help deepen engagement with our stakeholders as well as ensure that the student contact journey is easy and engaging.

Reporting directly to the Head of CROP, the Operational Data & Insight Manager will provide insight, predictive analysis, and recommendations to unlock new opportunities. With your background in data, we expect you to have experience managing large datasets and we would love to see some originality in your approach to contact centre data analysis and your ability to both innovate and take initiative in how you approach projects will pique our interest

Skills and experience 

Do you have extensive experience in data and insight preferably gained in a multi-channel contact centre environment?

Do you have strong data manipulation and analytical skills and are comfortable with interpreting large complex data and converting this into a digestible format for your stakeholders

Are you an excellent collaborator who can work seamlessly across a wide range of stakeholders providing timely and well-informed recommendations?

Can you communicate confidently with the ability to get across what data is saying in easy – to – understand terms?

For further information about the role including a full person specification, please see the attached job description.

If you would like to discuss the application or recruitment process before making an application, please contact Marion Child at Resourcing Hub on 01908 655544 or marion.child@open.ac.uk  quoting the reference VRF 20547

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days. 

How to apply 

Unless otherwise stated in the advert, all applications are completed online via the OU Job’s page and following the instructions below and clicking the “APPLY NOW” link below. Applications submitted via 3^rd party websites will not be considered. 

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above. 

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