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Student Support Officer (DS)

SOAS University of London - Student Strategic Initiatives, Registry

Location: London
Salary: £31,834 to £38,213 PA inclusive of London Weighting (Grade 6)
Hours: Full Time
Contract Type: Permanent
Placed On: 25th November 2022
Closes: 12th December 2022
Job Ref: AY684953BloS

Location: Bloomsbury, London

Hours: 35 per week 

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Department: 

The newly established Department of Student Strategic Initiatives is part of the SOAS Registry which offers a variety of different services to different areas of the School, one of those being the Doctoral School. 

The services offered to the Doctoral School through the support team aim to provide a high-level administrative support, advice and guidance to students, researchers and academic colleagues, so they receive expert, timely and accessible support across a wide range of activities. These will also include business operational and management support to Heads of Departments and colleagues in other central professional services. 

About the Role 

You will work closely with the Academic Support Manager (Doctoral School) and support the Head of Doctoral School, to develop expert knowledge of postgraduate research student procedures and regulations, including detailed knowledge of the postgraduate research degree applications and examinations processes and degree programme requirements. 

About you 

You will need to demonstrate: 

Essential

  • Experience of providing a consistently excellent level of customer service in a busy and complex environment
  • Well developed knowledge of equality, confidentiality and data protection in relation to staff and students in an education setting
  • Excellent organisational skills, with evidence of good attention to detail under pressure and balancing conflicting demands to meet deadlines
  • Ability to understand and appropriately apply policies and procedures to ensure a consistent and equitable service to customers
  • Proven communication, interpersonal and presentation skills including the ability to influence others’ thinking sometimes at a senior level 

Desirable

  • Experience of working successfully in a student-facing team in an education setting
  • Experience of supporting postgraduate research study 

You can find further information in the Job Description and Person Specification, along with a full list of duties and responsibilities, which can be found on the SOAS website. 

How to Apply:

Please complete the application form, please note you will not be able to upload a CV         

We would particularly welcome applications from candidates from working class, first generation Higher Education, the Global South, Black, Asian or other minority ethnic and underrepresented groups. All appointment decisions will be made on merit, following a fair and competitive process.

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