Client Manager

The University of Southampton is seeking a talented independent thinker with a high energy approach to their work to join our Client Management Team. If you are intellectually curious, innovative and highly motivated then we’d love to hear from you!

 The Clinical Informatics Research unit designs, develops, implements and supports innovative research management software to Healthcare providers, Universities and Commercial Research Industries subscribers across the globe. We are and internationally recognized provider of SaaS-based application healthcare solutions, transforming the way hospital managed medical research across the globe. We provide our customers with a solid foundation on which to build security into their modern agile research processes.

 The Client Manager will be responsible for:

• Developing and maintaining strong customer relationships with a diverse group of stakeholders. 
• Providing coaching, training and feedback, leading customer focused initiatives while becoming an industry expert in medical research management. 
• Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
• Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Business Support. 
• Feedback to the Programme Team of the ever-evolving landscape of medical research and be a driving force for change.

The Client Manager works closely with our Business Support, Regulatory and Compliance, Development, Operations and Product / Programme Management teams to ensure our services are delivered successfully and meet client expectation. As a growing software supplier, you would have an exciting opportunity to form and influence software development to support our international growth.

 What you’ll need:

• Previous experience of working in a customer focused / account management healthcare / NHS or medical research role. 
• Strong customer centric skills, excellent verbal and written communication.
• Ability to effectively manage multiple priorities and activities simultaneously.
• High aptitude for learning new technologies and process.
• Previous experience working in the deploying and delivery of software 

The University of Southampton offers excellent rates of pay, career development and training opportunities as well as a generous holiday allowance (30 days) including bank holidays (8 days) and paid closure days (6 days). 

The University of Southampton gives you access to a wide range of benefits in addition to our competitive rates of pay and pension scheme membership and excellent family leave arrangements. 

If you would like to discuss the job with a member of the CIRU team please contact t.w.gibbons@soton.ac.uk.

Application Procedure 

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Lauren Ward (Recruitment Team) on +44 (0) 23 8059 2750, or email recruitment@soton.ac.uk. Please quote reference 2074922CM on all correspondence.

Further details:

We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value the diversity of our community and are willing to play their part in supporting the mission of inclusivity. 

Please note that applications from agencies will not be accepted unless indicated in the job advert.

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