Back to search results

Support Advisor

University of Oxford - Student Systems

Location: Oxford
Salary: £27,131 to £32,348
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 5th December 2022
Closes: 4th January 2023
Job Ref: 161881

Fixed Term until 30 September 2023

This post may also be considered a secondment opportunity

About the role

The Student Systems Support Centre is responsible for the support of the SITS:Vision system, as well as a number of legacy systems, for the development of student systems’ roadmap, and for process improvement for all student systems users.

As Support Adviser, you will be providing users with a first line of support; acknowledging and responding to queries received by phone, email and other means. You will provide users (students and staff) with assistance, supplying solutions to queries where possible, or referring the query to other teams within the Support Centre. You will manage details of all queries in service desk system and will actively follow up queries on behalf of users. You should have the ability to identify common trends in incidents reported, in order to establish common issues which can be addressed via software fixes, training or better documentation. You will also assist in the monitoring of services to aid improvement, and produce ad hoc reports when required.

About you 

A good general standard level of education is required along with a willingness to learn and an ability to acquire new skills quickly. You will have excellent written and oral communication skills and proven experience in a customer orientated role within a complex organisation. You will need to demonstrate strong organisational skills, with the ability to prioritise according to business and user requirements. You will have a high level of IT literacy and have the ability to articulate complex technical concepts in language non-experts can understand.

While we are ideally looking for someone who meets the selection criteria we know that sometimes individuals grow into a job, so if you feel you don’t tick all the boxes, but are keen to develop and work within university administration then we would welcome an application from you.  We are looking for someone who:

  • is committed to providing an excellent and professional service
  • seeks to understand and improve processes and has an aptitude to acquire new data and IT skills
  • is efficient, with excellent organisational and prioritisation skills
  • is personable with good communication skills and confident to deal with queries independently
  • enjoys working as part of a team as well as independently using their own initiative

About us 

Student Systems oversees the support and development of IT systems which underpin the various stages of the student career, from admission to graduation. The section provides helpdesk and user support services via the Student Systems Support Centre, and delivers ongoing improvements ranging in size from small enhancements to major projects.

We offer you:

  • an opportunity to work with a friendly, talented and collaborative team within Student Registry and across the University.
  • potential to develop a career in university administration
  • a wide range of staff benefits including generous maternity leave, child care services, and discounted travel tickets.

Only applications received by 12:00 noon on Wednesday 4 January 2023 can be considered.  For further information on the role please refer to the job description and/or contact aadadminsupport@admin.ox.ac.uk.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Oxford

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge